Security Operations Manager - Green Bay, WI

Titan Security Group; Sheboygan (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Titan Security Group is seeking an Operations Manager to oversee day-to-day security operations for the Green Bay/Sheboygan area. The role collaborates with HR to ensure best-in-class service for clients and staff.

The Operations Manager will lead scheduling, recruitment, training coordination, and client/site support to meet financial and service goals, handling security incidents as needed.

Responsibilities

• Build, improve, and maintain effective relationships with both client and employees.
• Report all operational matters directly to the Portfolio Manager and/or members of senior management.
• Establish, maintain and review schedules to minimize company overtime within WinTeam.
• Recruit and develop the workforce.
• Perform direct recruiting and sourcing activities for open positions.
• Assist Director of Portfolio Management with annual training requirements for all staff.
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
• Handle escalated security issues or emergency situations appropriately.

Job description

Security Operations Manager - Green Bay, WI

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay/ Sheboygan area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides \"Best-In-Class service\" to our clients and our staff.

Responsibilities include but are not limited to:

• Build, improve, and maintain effective relationships with both client and employees.
• Report all operational matters directly to the Portfolio Manager and/or members of senior management.
• Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam.
• Responsible for the recruitment and ongoing development of the workforce.
• Perform direct recruiting and sourcing activities for open positions.
• Assist Director of Portfolio Management with annual training requirements for all staff.
• Build, improve and maintain effective relationships with both client and employees.
• Report all operational matters directly totheDirector of Portfolio Management and/or members of senior management.
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
• Handle any escalated security issues or emergency situations appropriately
• Conduct