Security Operations Lead & Client Liaison

Securitas US Business Unit; Irving (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

Security Account Manager role at Securitas USA in Irving, TX. You will oversee daily security operations at a large distribution and manufacturing facility, serving as the primary contact for client, security personnel, and leadership to ensure service excellence and a safe environment.

The candidate will lead security personnel, manage staffing and schedules, conduct audits, respond to incidents, and maintain accurate incident reports while building strong client relationships and supporting

Qualifications

• Minimum of three (3) years of security, military, law enforcement, or relevant customer service experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Exceptional punctuality, attendance, and reliability.
• Professional appearance with outstanding customer service skills.
• Ability to work independently while exercising sound judgment and initiative.
• Basic computer proficiency, including email, report writing, and data entry.
• Ability to write detailed, accurate, and comprehensive incident reports.
• Must be at least 21 years of age.
• Valid driver's license with reliable transportation.
• Ability to pass a background investigation and drug screening.

Responsibilities

• Manage and oversee all security operations at the assigned facility.
• Serve as the primary liaison between the client and security team.
• Supervise, coach, train, and develop security personnel.
• Ensure staffing levels are maintained and schedules are effectively managed.
• Conduct routine facility inspections and security audits.
• Respond to incidents, emergencies, and client concerns in a timely and professional manner.
• Prepare and review detailed incident reports, logs, and operational documentation.
• Investigate incidents and recommend corrective actions when appropriate.
• Maintain accurate records related to personnel performance, attendance, and operational activities.
• Foster positive relationships with client representatives, visitors, employees, and vendors.
• Support recruitment, onboarding, and training initiatives as needed.
• Ensure all assigned personnel maintain professional appearance and conduct.

Skills

Security operations

Leadership

Communication

Punctuality

Customer service

Report writing

Data entry

Independent work

Driver's license

Job description

Security Account Manager role at Securitas USA in Irving, TX. You will oversee daily security operations at a large distribution and manufacturing facility, serving as the primary contact for client, security personnel, and leadership to ensure service excellence and a safe environment.

The candidate will lead security personnel, manage staffing and schedules, conduct audits, respond to incidents, and maintain accurate incident reports while building strong client relationships and supporting