Security Operations Lead — 24/7 Corporate Campus

Securitas Inc.; Andover (MA); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Employer Matching

Paid Time Off

Paid Training

Company-Paid Life Insurance

Uniforms Provided

Employee Assistance Program (EAP)

Employee Discount Programs

Descripción de la vacante

Securitas Inc. is seeking an experienced Corporate Security Site Supervisor to lead security operations at a professional corporate campus. This role focuses on hands-on leadership of a 24/7 security team, ensuring coverage, training, and high-quality service for executives, employees, and visitors.

The ideal candidate will manage staffing, coordinate scheduling, maintain client relations, and drive continuous improvement across procedures and performance in a corporate office environment.

Formación

• Prior security supervisory or management experience strongly preferred.
• Experience coordinating staffing, scheduling, and coverage for a multi-shift or 24/7 operation.
• Strong client relationship management and customer service skills, including the ability to communicate effectively with senior-level stakeholders.

Responsabilidades

• Lead and manage security personnel: Supervise, coach, and develop Security Officers while holding team members accountable for performance, attendance, professionalism, and adherence to established procedures.
• Oversee site operations: Manage daily security operations for a 24/7 corporate security program, ensuring appropriate coverage and compliance with post orders, company policies, and client requirements.
• Manage client relationships: Serve as the primary point of contact for client leadership, addressing concerns, communicating operational updates, and maintaining a strong, service-focused partnership.
• Coordinate staffing and scheduling: Oversee schedules, staffing levels, shift coverage, and attendance to support uninterrupted site operations.
• Drive training and performance: Lead officer onboarding, training, performance evaluations, and ongoing coaching to maintain a capable and professional security team.
• Maintain security standards: Conduct site inspections, review procedures, identify potential security risks, and implement corrective actions when necessary.
• Respond to incidents and emergencies: Take charge of operational issues, conduct initial investigations, and ensure timely reporting and appropriate follow-up.
• Oversee administrative functions: Review incident reports, approve timekeeping and payroll, maintain accurate records, and complete required operational documentation.
• Promote exceptional customer service: Ensure Security Officers provide a professional, welcoming, and responsive experience for executives, employees, visitors, and vendors.
• Support continuous improvement: Identify opportunities to improve site procedures, team performance, and overall service delivery.

Conocimientos

Security leadership

Operations management

Staff supervision

Client relationship management

Scheduling & staffing

Incident response

Herramientas

Microsoft Office

Scheduling systems

Incident reporting

Descripción del empleo

Securitas Inc. is seeking an experienced Corporate Security Site Supervisor to lead security operations at a professional corporate campus. This role focuses on hands-on leadership of a 24/7 security team, ensuring coverage, training, and high-quality service for executives, employees, and visitors.

The ideal candidate will manage staffing, coordinate scheduling, maintain client relations, and drive continuous improvement across procedures and performance in a corporate office environment.