Security Operations Lead

Rocket Companies; Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Rocket Companies is seeking a Security Operations Lead in Detroit to manage daily property safety, schedules, payroll approvals, and incident reporting. The role emphasizes de-escalation, collaboration on preventive measures, and maintaining guest and staff security across shifts.

The position requires 3 years in security, proficiency with MS Office, and availability for evenings, weekends, and holidays. Leadership and hospitality experience are preferred, with CPR/AED certification valued.

Qualifications

• 3 years of experience in the security industry
• Availability to work evenings, weekends and holidays to provide 24-hour support
• Proficient in the Microsoft Office suite

Responsibilities

• Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
• Create and distribute work schedules
• Review, correct and approve direct reports’ payroll
• Review and approve daily activity logs completed by security officers
• Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
• Create or modify standard operating procedures or policies when necessary
• Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
• Collaborate on ways to improve preventive and responsive security measures
• Deescalate any conflicts to ensure safety and comfort of all team members and guests
• Investigate loss claims, conduct special investigations and surveillance for property operators when requested, including internal investigations of team member misconduct
• Generate, review, store and maintain records and reports of all incidents
• Perform security officer responsibilities in times of staff shortage
• Perform and enforce directives set forth by the security manager, including performing special details or assignments when requested
• Create 100% guest satisfaction by demonstrating high standards of guest service and hospitality and performing beyond the guest’s expectations

Skills

Security experience

Flexible scheduling

Microsoft Office

CPR/AED certification

Leadership experience

Hospitality experience

Tools

Surveillance software

Badge access systems

Fire alarm systems

Job description

Rocket Companies is seeking a Security Operations Lead in Detroit to manage daily property safety, schedules, payroll approvals, and incident reporting. The role emphasizes de-escalation, collaboration on preventive measures, and maintaining guest and staff security across shifts.

The position requires 3 years in security, proficiency with MS Office, and availability for evenings, weekends, and holidays. Leadership and hospitality experience are preferred, with CPR/AED certification valued.