Security Supervisor: Hospitality-Driven Guest Safety Leader

ROCK; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Rock Security is seeking a Security Supervisor to lead a team responsible for the safety and security of guests, team members and assets while delivering hospitality with professionalism and courtesy. You will manage daily operations, schedule staff, review reports, ensure posts are staffed, and cooperate on improvements to security measures.

CPR/AED certification and leadership experience are preferred. The role supports our Detroit area properties, requires availability for evenings, weekends

Qualifications

• 3 years of experience in the security industry
• Availability to work evenings, weekends and holidays to provide 24-hour support
• Proficient in the Microsoft Office suite

Responsibilities

• Manage daily operations at the property, ensuring safety and security of all guests, team members and assets
• Create and distribute work schedules
• Review, correct and approve direct reports payroll
• Review and approve daily activity logs completed by security officers
• Ensure security officers are patrolling assigned areas frequently, remaining alert and present at designated posts
• Create or modify standard operating procedures or policies when necessary
• Meet with direct reports regularly to provide feedback, development plans, praise, coaching, corrective action and bi-annual performance reviews of direct reports
• Collaborate on ways to improve preventive and responsive security measures
• Deescalate conflicts to ensure safety and comfort of all team members and guests
• Investigate loss claims, conduct investigations and surveillance as requested
• Generate, review, store and maintain records and reports of incidents
• Perform security officer responsibilities in times of staff shortage
• Enforce directives set forth by the security manager
• Create 100% guest satisfaction by high standards of guest service and hospitality

Skills

Security experience

Flexible scheduling

MS Office

Education

CPR/AED and First Aid certified

Tools

Microsoft Office

Job description

Rock Security is seeking a Security Supervisor to lead a team responsible for the safety and security of guests, team members and assets while delivering hospitality with professionalism and courtesy. You will manage daily operations, schedule staff, review reports, ensure posts are staffed, and cooperate on improvements to security measures.

CPR/AED certification and leadership experience are preferred. The role supports our Detroit area properties, requires availability for evenings, weekends