Mall Security Dispatcher: CCTV, Patrol & Incident Response

Marksman Security Corporation; Fox Point (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Marksman Security Corporation is seeking a Retail Security Command Center Dispatcher in Wisconsin. The role centers on monitoring security systems, coordinating field officers, and serving as the communications hub for security-related activity at a large retail mall environment.

The ideal candidate has experience in security or dispatch, a valid Wisconsin Guard License, and the ability to work evenings, weekends, or holidays. Excellent customer service and calm decision-making are essential.

Qualifications

• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Prior security, dispatch, or call-center experience preferred.
• Proficiency with computers and security software used for monitoring.

Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
• Document all incidents, officer activity, and relevant observations in real-time using security software
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
• Assist with lost-and-found reports, customer assistance calls, and general mall inquiries
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations

Skills

Verbal communication

Multitasking

Customer service experience

Decision making under pressure

Attention to detail

Education

High school diploma or equivalent

Tools

Security software

Security systems

Radio communication systems

Job description

Marksman Security Corporation is seeking a Retail Security Command Center Dispatcher in Wisconsin. The role centers on monitoring security systems, coordinating field officers, and serving as the communications hub for security-related activity at a large retail mall environment.

The ideal candidate has experience in security or dispatch, a valid Wisconsin Guard License, and the ability to work evenings, weekends, or holidays. Excellent customer service and calm decision-making are essential.