Retail Security Dispatcher: Calm Command Hub

Marksman Security Corporation; River Hills (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Marksman Security is seeking a Retail Security Dispatcher to monitor security systems and coordinate field officers at a large mall environment. The role requires timely communication with mall management, tenants, and emergency services, and oversight of incident documentation.

Ideal candidates will hold a Wisconsin Security License and a valid driver’s license, with prior security or call-center experience preferred.

Qualifications

• Must be at least 21 years old and have a high school degree or equivalent.
• Valid Wisconsin Guard License and a valid Wisconsin driver's license.
• Prior security, dispatch, or call-center experience preferred.
• Strong verbal communication and multitasking in a fast-paced environment.
• Ability to remain composed and make quick decisions during emergencies.
• Must pass pre-employment screening (background and drug test).

Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
• Document all incidents, officer activity, and relevant observations in real-time using security software
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
• Assist with lost-and-found reports, customer assistance calls, and general mall inquiries
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations
• Other duties to be determined by management

Skills

Verbal communication

Multitasking

Customer service experience

Attention to detail

Professional demeanor

Independent worker

Education

High school diploma or equivalent

Tools

Security software

Job description

Marksman Security is seeking a Retail Security Dispatcher to monitor security systems and coordinate field officers at a large mall environment. The role requires timely communication with mall management, tenants, and emergency services, and oversight of incident documentation.

Ideal candidates will hold a Wisconsin Security License and a valid driver’s license, with prior security or call-center experience preferred.