Security Operations Center (SOC) Operator

Mayo Career Site UK; Rochester (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

Mayo Clinic is seeking a SOC Operator to serve as the primary communications hub for real-time security operations at our Rochester campus. This communications-driven role thrives in high-volume, interrupt-driven environments and requires excellence in radio, phone, and dispatch communications while maintaining situational awareness.

Responsibilities include coordinating emergent and non-emergent requests, dispatching officers via two-way radios, and documenting incidents in our case management

Qualifications

• Experience or ability to manage high-volume communications in real-time.

Responsibilities

• Answer and manage high-volume phone, radio, and intercom traffic in real time.
• Dispatch security officers using two-way radio systems with professional radio discipline.
• Prioritize and route incoming requests based on urgency and operational impact.
• Coordinate emergent and non-emergent requests and escalate critical events as needed.
• Document incidents and communications accurately in the case/incident management system.

Skills

Communications-first

Radio/Dispatch

High-volume environments

Job description

The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Core Communications Responsibilities

• Answer and manage high‑volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two‑way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Effectively manage and coordinate emergency and high‑stress situations while maintaining a calm and professional demeanor
• Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]

Situational Awareness & Monitoring

In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open‑source security information

What Makes This Role Unique

• Communications‑first security role (radio, phone, dispatch are core functions)
• Fast‑paced, mission‑critical environment
• Continuous decision‑making with real‑world impact
• Technology‑enabled situational awareness
• 24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.