Security Operations Center Operator I, Full-time, Evenings

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 33,000 - 52,000; Full time

Job summary

Northwestern Medicine seeks a Security Operations Center Operator I for evening, full-time onsite work in Chicago. You will assist in monitoring alerts, dispatching security personnel, and coordinating incident responses to protect patients, staff and facilities.

The SOC operates 24/7, requiring clear communication, rapid decision-making, and collaboration with leaders and emergency services to ensure safe, effective security operations.

Responsibilities

• Receive and prioritize incoming calls, emails, and alerts related to security incidents.
• Dispatch security personnel to incidents, alarms, and requests for assistance according to procedures.
• Monitor surveillance cameras, access control, and security tech to detect incidents in real time.
• Respond to alarms (intrusion, fire, duress) and initiate response procedures.
• Maintain clear communication with security personnel and stakeholders to coordinate responses.
• Record all incidents and actions in the incident management system or CAD.
• Coordinate with internal/external emergency services for timely responses.
• Guide security personnel during critical situations and relay updates to hospital leadership.

Job description

Security Operations Center Operator I, Full-time, Evenings

• Full-time
• Salary Range Minimum : $24.29
• Salary Range Maximum: $38.67
• Compensation: USD 24.29 - USD 38.67 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Schedule: 3:00pm-11:30pm Wednesday through Sunday, 40 hours per week (5 8-hour shifts); holiday requirements; full-time onsite

The Security Operations Center (SOC) Operator I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to the Security Services Officers, Security Supervisors, Security Coordinators and Operations Managers. The SOC is a 24/7 operation which provides the Security Services Department with a comprehensive monitoring approach to provide broad visibility of activity across the hospital(s), leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

The SOC Operator I will play a critical role in ensuring the safety and security of our patients, facilities, visitors and staff members.

Responsibilities:

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.
• Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.
• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real-time.
• Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures.
• Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.
• Record all incidents, responses, and actions taken in a detailed and accurate manner using incident management system or computer aided dispatch.
• Assist with the implementation and enforcement of security policies and procedures.
• Provide clear and concise instructions to security personnel and guide them during critical situations.
• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.
• Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies.
• Esc