Night Security Ops Center Officer - Hospital Response

Sheppard Pratt; Elkridge (MD); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sheppard Pratt is seeking a Night Security Officer to oversee daily security operations at the hospital campuses in Maryland. The role involves responding to behavioral and medical crises, safety incidents, and other emergencies, with a focus on ensuring patient and staff safety and business continuity.

Responsibilities include receiving calls, monitoring CCTV and alarms, coordinating with local emergency services, and maintaining logs.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills.
• Knowledge of procedures and guidelines for emergency situations.
• Must be able to work day, afternoon, evening and overnights as needed.
• Occasional travel between SP properties when needed.
• Respond to critical incidents with little or no advance notice.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed circuit television systems and alarms.
• Monitor and operate facility computer systems as assigned.
• Communicate with security and safety teams to assure business continuity.
• Prioritize calls according to urgency and importance.
• Manage security issues or emergency situations according to policies and procedures.
• Coordinate actions with Police, Fire, and EMS as needed.
• Dispatch officers, vehicles, or field units via radio, phone, or computer.
• Maintain site-specific operations manuals and post orders.
• Provide officers with information from third parties about code calls and safety conditions.
• Enter data into the computer system and maintain logs and records.

Skills

Customer service

Incident response

Stress management

Education

High school diploma

Job description

Sheppard Pratt is seeking a Night Security Officer to oversee daily security operations at the hospital campuses in Maryland. The role involves responding to behavioral and medical crises, safety incidents, and other emergencies, with a focus on ensuring patient and staff safety and business continuity.

Responsibilities include receiving calls, monitoring CCTV and alarms, coordinating with local emergency services, and maintaining logs.