Security Control Center Operator: Crisis Dispatch

The Hana Group; Urbana (MD); On-site; USD 52,000 - 78,000; Full time

Job summary

The Hana Group is seeking a Control Center Operations Officer in Maryland to monitor alarms, video surveillance, and the 911 notification system. You will dispatch security personnel and coordinate with first responders to ensure rapid response and documented events.

Responsibilities include maintaining logs, operating access control systems, and producing clear situation reports during crises, with a focus on accuracy and composure.

Qualifications

• Minimum of two (2) years of experience in a security control center/dispatch environment.
• Must possess a valid state Security Guard License and handgun permit as applicable.
• Minimum age 21 years.
• US citizenship or lawful permanent residency for current U.S. Armed Services members or honorable discharge holders.
• Possession of a valid Social Security Card issued by SSA.
• Ability to obtain favorable verification through the E-Verify system.
• Fluent in spoken, written, and comprehended English.
• Possession of a current State-issued Driver’s License or State ID.

Responsibilities

• Monitor and respond to automated alarm systems and video surveillance.
• Dispatch security personnel and coordinate with first responders.
• Use notification systems and maintain logs and records.
• Operate access control and alarm monitoring interfaces (SITUATOR, LENEL).
• Provide clear oral or written situation reports during crises.
• Routinely monitor fire alarms and notify building management as needed.
• Manage keys, key cards, and access proximity cards.

Skills

Security control center

English fluency

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Hana Group is seeking a Control Center Operations Officer in Maryland to monitor alarms, video surveillance, and the 911 notification system. You will dispatch security personnel and coordinate with first responders to ensure rapid response and documented events.

Responsibilities include maintaining logs, operating access control systems, and producing clear situation reports during crises, with a focus on accuracy and composure.