24/7 CCTV & Security Dispatch Operator

Walden Security; Chattanooga, Northern (TN, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Walden Security is seeking a CTC Operator 1 to monitor CCTV and alarms, dispatch security personnel, and support on-site operations. The role emphasizes problem solving, critical thinking, and timely communication with leadership to manage incidents and maintain safety.

The ideal candidate will be detail-oriented, able to multitask in a fast-paced environment, and proficient with Windows and Microsoft Office. English proficiency is required.

Qualifications

• High School diploma or GED required.
• Must be 18+ and able to pass a background check and drug test.
• Experience in a Security Operations Center is preferred.
• Proficient with Windows and Microsoft Office (Outlook).

Responsibilities

• Monitor alarms and video systems to identify threats.
• Coordinate life safety incident responses with security teams and authorities.
• Maintain daily logs and incident reports.
• Test routine alarms and perform remote audits.
• Communicate effectively with leadership and staff.

Skills

Problem solving

Critical thinking

Multitasking

Customer service

Communication

Teamwork

Detail oriented

English language

Confidentiality

Education

High School diploma

Associate's/Bachelor's preferred

Tools

Windows 10

Microsoft Office

Outlook

Job description

Walden Security is seeking a CTC Operator 1 to monitor CCTV and alarms, dispatch security personnel, and support on-site operations. The role emphasizes problem solving, critical thinking, and timely communication with leadership to manage incidents and maintain safety.

The ideal candidate will be detail-oriented, able to multitask in a fast-paced environment, and proficient with Windows and Microsoft Office. English proficiency is required.