Security Operations Center Dispatcher

Mercy Health System Corporation; Rockford (IL); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Parental and caregiver leave

Tuition and certification assistance

Certification reimbursement

Well-being programs

Employee discounts

Job summary

Mercyhealth is seeking a Security Operations Center Dispatcher to coordinate preparedness, response, and recovery for routine and emergency incidents across Mercyhealth facilities. The role monitors alarms, manages calls, and maintains communications with security personnel, with on-call and varied shift expectations.

The position emphasizes prioritization, de-escalation, and documentation of incidents while supporting security operations and training new staff in a hospital setting.

Qualifications

• High School diploma or equivalent preferred
• One year of dispatching experience preferred
• Basic computer skills (Word/Outlook/Excel) required
• Working knowledge of computer systems essential
• Basic healthcare security concepts understood

Responsibilities

• Prioritize responses to routine and emergency calls using problem-solving and de-escalation techniques
• Monitor alarms, burglar, fire, duress and card access systems
• Manage incoming telephone and radio calls and provide critical information to stakeholders
• Monitor video surveillance and document security-related incidents
• Orient and train new personnel and gain knowledge of Mercyhealth hospital layouts

Skills

Multitasking

Problem solving

Analytical thinking

Critical thinking

Detail oriented

Education

High School diploma or equivalent

Tools

Word

Outlook

Excel

Job description

Overview

The Security Operations Center Dispatcher supports all properties and work locations by coordinating preparedness, response, and recovery efforts for routine and emergency incidents. Monitors incoming calls, dispatches assistance as needed, and maintains constant communication with security personnel to ensure timely and effective responses while monitoring security systems such as surveillance cameras, alarms, and access control systems. May be required to work on-call, flexible hours, alternate shifts, and weekends, and perform other duties as assigned.

Schedule: PRN

Shift: Varied

ESSENTIAL DUTIES AND RESPONSIBILITIES

• - They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.
• - The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
• - Monitors alarms; burglary, fire, duress and card access system.
• - Monitor security systems and utilize computer systems to track and document security-related incidents
• - Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions
• - They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.
• - They will be required to orient and train new personnel as needed.
• - Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.

EDUCATION AND/OR EXPERIENCE

• - High School diploma or equivalent preferred
• - One year of dispatching experience preferred.
• - Basic computer skills required (e.g. Word/Outlook/Excel).
• - A working knowledge of computer systems is essential.
• - A basic understanding of healthcare security concepts is necessary.

PAY RANGE:

$16.89 - $25.33

Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

BENEFITS

• - Medical, Dental, Vision
• - Life & Disability Insurance
• - FSA/HSA Options
• - Generous, accruing paid time off
• - Paid Parental and caregiver leave
• - Career advancement and educational opportunities
• - Tuition and certification reimbursement
• - Certification Reimbursement
• - Well-being Programs
• - Employee Discounts
• - On-Demand Pay
• - Financial Education
• - Annual recognition/awards events
• - Partner appreciation days
• - Family entertainment/attractions discount
• - Community service/improvement opportunities

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• - #1 in the nation on AARP's Best Employers for Workers Over 50
• - One of Working Mother magazine's 100 Best Companies for Working Mothers
• - A Top 50 Company and Top 10 Nonprofit for Executive Women