Security Operations Center Dispatcher

Mercyhealth; Rockford (IL); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA Options

Paid Time Off

Parental Leave

Tuition reimbursement

Certification reimbursement

Well-being Programs

Employee Discounts

Job summary

Mercyhealth in Rockford, IL seeks a Security Operations Center Dispatcher to support preparedness, response, and recovery for routine and emergency incidents. The PRN position monitors security systems, coordinates calls, and dispatches assistance to staff while maintaining constant communication with security personnel.

Responsibilities include monitoring alarms, cameras, and access control; de-escalating incidents; training new personnel; and learning facility layouts.

Qualifications

• High School diploma or equivalent preferred.
• One year of dispatching experience preferred.
• Basic computer skills required (e.g. Word/Outlook/Excel).
• A working knowledge of computer systems is essential.
• A basic understanding of healthcare security concepts is necessary.

Responsibilities

• Coordinate preparedness, response, and recovery for routine and emergency incidents.
• Monitor alarms, surveillance cameras, and access control systems; dispatch assistance as needed.
• Maintain constant communication with security personnel and document security-related incidents.
• Orient and train new personnel as needed; learn Mercyhealth hospital layouts.

Skills

Dispatcher experience

Communication skills

Problem solving

Basic computer skills

Healthcare security concepts

Education

High School diploma or equivalent

Job description

## Security Operations Center DispatcherApply: Javon Bea Hospital - Rockford, IL: PRN: Posted Today: 2026-02610**Overview**The Security Operations Center Dispatcher supports all properties and work locations by coordinating preparedness, response, and recovery efforts for routine and emergency incidents. Monitors incoming calls, dispatches assistance as needed, and maintains constant communication with security personnel to ensure timely and effective responses while monitoring security systems such as surveillance cameras, alarms, and access control systems. May be required to work on-call, flexible hours, alternate shifts, and weekends, and perform other duties as assigned. **Schedule:** PRN**Shift:** Varied **ESSENTIAL DUTIES AND RESPONSIBILITIES*** They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.* The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.* Monitors alarms; burglary, fire, duress and card access system.* Monitor security systems and utilize computer systems to track and document security-related incidents* Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions* They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.* They will be required to orient and train new personnel as needed.* Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics. **EDUCATION AND/OR EXPERIENCE**High School diploma or equivalent preferredOne year of dispatching experience preferred.Basic computer skills required (e.g. Word/Outlook/Excel). A working knowledge of computer systems is essential.A basic understanding of healthcare security concepts is necessary.**PAY RANGE:**$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:* Medical, Dental, Vision* Life & Disability Insurance* FSA/HSA Options* Generous, accruing paid time off* Paid Parental and caregiver leave* Career advancement and educational opportunities* Tuition and certification reimbursement* Certification Reimbursement* Well-being Programs* Employee Discounts* On-Demand Pay* Financial Education* Annual recognition/awards events* Partner appreciation days* Family entertainment/attractions discount* Community service/improvement opportunities