Security Officer

Mercyhealth Wisconsin and Illinois; Rockford (IL); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercyhealth seeks a security officer to greet patients and partners, patrol facilities and parking areas, and respond to security calls. The role includes incident reporting, driving safety, and training completion within the first year.

Qualified candidates have a high school diploma or equivalent, two years of security experience, and may have bilingual skills. Mercyhealth emphasizes safety, badge verification, and professional conduct in a large health system setting.

Qualifications

• High school diploma or equivalent required.
• Healthcare security experience preferred.
• Bilingual skills are preferred.
• Minimum of 2 years’ experience with police, security, or military background.
• Completion of required department training within 12 months and annual proficiency maintenance.

Responsibilities

• Greet patients, visitors, and Mercyhealth partners professionally.
• patrol buildings, grounds, and parking to deter crime and ensure security.

Skills

Basic computer skills

Customer interaction

Clear communication

Anger/violence management

Education

High school diploma or equivalent

30 credits toward degree

One year Mercyhealth security experience

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
• Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
• Respond to all dispatch/ security service calls and overhead emergency code calls.
• Checks grounds and areas for cleanliness and safety.
• Perform parking lot patrols and enforce Mercyhealth parking policy.
• Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a workorder.
• Assist with completion of fire drills or other drills as requested.
• Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
• Orient and train security staff at respective sites of responsibility as needed and complete training documents.
• Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable.
• Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity.
• Duties pertinent to site specific requirements will be assigned.
• Ensure the safety of all during takeoff and landings of MedFlights.
• Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required

Healthcare security experience preferred

Bilingual skills are preferred

Minimum of 2 years’ experience with police, security, or military background

Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

Completed 30 credit hours toward obtaining a degree

Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

One year with Mercyhealth security

Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

CERTIFICATION/LICENSURE

Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date.

Maintain a valid driver’s license and proof of vehicle insurance.

Have and maintain an acceptable driving record per Mercyhealth’s HR-01 Fleet Safety Policy

OTHER SKILLS AND ABILITIES

Basic Computer skills preferred; Word/Outlook/Excel

Able to interact with customers and communicate clearly

Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

LEVEL OF SUPERVISION

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

SUPERVISES

This job has no supervisory responsibilities

PAY RANGE

$18.28 - $27.42

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more. Click here for more details.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women