Security Officer

Mercy Health System Corporation; Rockford (IL); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercyhealth is seeking a security officer for the hospital campus in Illinois on a PRN schedule with varied shifts. You will patrol facilities, respond to security calls, enforce parking and badge policies, and document incidents.

The role emphasizes customer service and a calm, professional presence on Mercyhealth grounds. Ideal candidates have a high school diploma, security experience, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Healthcare security experience preferred.
• Bilingual skills are preferred.
• Minimum of 2 years’ experience with police, security, or military background.
• Successful completion of required training within 12 months (TACT, handcuffing, OC spray, ASP baton, etc.).

Responsibilities

• Greet patients, visitors, and Mercyhealth partners courteously.
• Patrol buildings, grounds, and parking areas; inspect doors, windows, and locks.
• Respond to dispatch and overhead emergency code calls.
• Check grounds for cleanliness and safety.
• Write clear daily reports of shift activities and irregularities.

Skills

Customer service

Communication

Basic computer skills

De-escalation

Education

High school diploma or equivalent

30 credit hours toward obtaining a degree

Tools

Word

Outlook

Excel

Job description

Overview

Performs unarmed, uniformed security related services which include but are not limited to; Conducts rounds, secures the facility and the work environment for Mercyhealth partners. Respond to all security calls for assistance. May be required to work on call, flexible hours, alternate shifts, and weekends. Perform other duties as assigned.

Schedule: PRN

Shift: Varied

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
• Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
• Respond to all dispatch/ security service calls and overhead emergency code calls.
• Checks grounds and areas for cleanliness and safety
• Perform parking lot patrols and enforce Mercyhealth parking policy.
• Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order.
• Assist with completion of fire drills or other drills as requested.
• Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
• Orient and train security staff at respective sites of responsibility as needed and complete training documents.
• Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable.
• Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity.
• Duties pertinent to site specific requirements will be assigned.
• Ensure the safety of all during takeoff and landings of MedFlights.
• Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Healthcare security experience preferred
• Bilingual skills are preferred
• Minimum of 2 years’ experience with police, security, or military background
• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
• OR
• Completed 30 credit hours toward obtaining a degree
• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
• OR
• One year with Mercyhealth security
• Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

CERTIFICATION/LICENSURE

• Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date.
• Maintain a valid driver’s license and proof of vehicle insurance.
• Have and maintain an acceptable driving record per Mercyhealth’s HR-01 Fleet Safety Policy

OTHER SKILLS AND ABILITIES

• Basic Computer skills preferred; Word/Outlook/Excel
• Able to interact with customers and communicate clearly
• Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service

LEVEL OF SUPERVISION

Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.

SUPERVISES

This job has no supervisory responsibilities

PAY RANGE:

$18.28 - $27.42

Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women