Security Operations Center Dispatcher

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Security Operations Center Dispatcher. This role involves monitoring CCTV systems, managing communications, and dispatching personnel for various situations. The ideal candidate will have strong communication skills and experience in a security or communications environment. Join a team that values safety and efficiency, and make a significant impact in ensuring the security of operations. If you are looking for a dynamic entry-level position in a supportive environment, this opportunity is perfect for you.

Qualifications

• 1-3 years in Communications or Security required.
• Act 73 FBI fingerprint background check needed upon hire.

Responsibilities

• Monitor CCTV and dispatch resources as needed.
• Record calls for service and maintain communications.

Skills

Microsoft Office

Prioritizing

Communication Skills

Education

High School Diploma/GED

Associate's Degree in Criminology

Job description

Join to apply for the Security Operations Center Dispatcher role at Highmark Health

2 weeks ago Be among the first 25 applicants

Join to apply for the Security Operations Center Dispatcher role at Highmark Health

JOB SUMMARY

This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center. Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.

Company

Highmark Health

Job Description

JOB SUMMARY

This job is responsible for the multiple monitoring and communications functions for the Highmark Health Security Operations Center. Monitors CCTV and Card Access Systems and Alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations utilizing the centralized dispatch system. Performs electronic queries for vehicle registration, warrant information and sex offender registration status as requested.

ESSENTIAL RESPONSIBILITIES

• Monitor and review of the CCTV system. Dispatch required resources as necessary upon discovering issues via CCTV monitoring. Review video as requested.
• Record all calls for service within the electronic dispatch system. Records should include the categorized type of request, demographic information on the requestor, location of the call, officer assigned to the call, officer's dispatch time, on scene time and completion time as well as any other pertinent information included within the narrative and associated with each call.
• Dispatch all calls for service via radio. Maintain two-way radio communications and respond to officer's needs as requested.
• Receive calls for service and dispatch appropriate personnel to respond. Calls or alarms may originate by telephone call, radio or automated systems. Observe activity on the CCTV monitors and intervene when necessary.
• Monitor and respond to various forms of inbound communications and alarm systems. This includes, but is not limited to the radio frequency, telephones, access control system alarms and other outside sources.
• Other duties as assigned.
  
  

EDUCATION

Required

• High School Diploma/GED
  
  

Substitutions

• None
  
  

Preferred

• Associate's Degree in Criminology
  
  

EXPERIENCE

Required

• 1 - 3 years in Communications or Security
• Act 73 FBI fingerprint background check needed upon hire.
  
  

Preferred

• None
  
  

LICENSES AND CERTIFICATIONS

Required

• None
  
  

Preferred

• APCO Certified Public Safety Telecommunicator
  
  

SKILLS

• Microsoft Office
• Prioritizing
• Communication Skills
  
  

Language (Other Than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Never

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pounds

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Highmark Health by 2x

Get notified about new Dispatcher jobs in Pittsburgh, PA.

Bridgeville, PA $13.00-$16.00 5 months ago

Coordinator Emergency Transport / Teamster JH (EMS Dispatch)

Warehouse & Delivery Specialist (part-time)

TSI - Warehouse Associate - Delivery Driver

Truck Driver - Over the Road (Class A CDL, Hazmat) - Containers

Customer Service Representative / Dispatch

Fleet Administrative Assistant-Temporary

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.