Security Officer Reception Security

Allied Universal; Chicopee (MA); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, Chicopee, MA, is seeking a Security Officer Reception Security to welcome visitors, manage access, and uphold front desk procedures at a retail location. You will provide professional customer service and respond to security concerns while maintaining a safe, welcoming environment for employees and guests.

The role requires a high school diploma or equivalent and may involve background checks and drug screening as part of employment.

Qualifications

• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Compliance with background investigation requirements.
• Drug screen may be required by law.
• Licensing requirements may be required prior to employment.

Responsibilities

• Provide customer service to visitors, customers, and employees by following site-specific security procedures and front desk policies.
• Greet and direct visitors, manage access and maintain visitor/delivery records.
• Answer calls, provide information, and communicate professionally with site personnel and vendors.

Skills

Access control

Customer service

Computer literacy

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Reception Security in Chicopee, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Professional at a retail location, you will welcome visitors, manage access control, verify credentials, and provide outstanding customer service. You will maintain a professional presence, respond to security-related concerns, and support a welcoming environment for employees and guests. Join Allied Universal, where our agile, reliable, and innovative team puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $18.36 / Hour

Job Schedule:

• Thur 03:30 PM - 11:30 PM
• Fri 03:30 PM - 11:30 PM
• Sat 03:30 PM - 11:30 PM
• Sun 03:30 PM - 11:30 PM

What You'll Do:

• Provide customer service to visitors, customers, and employees by carrying out site-specific security-related procedures, front desk policies, and emergency response activities when appropriate.
• Greet and direct visitors, manage access in accordance with site procedures, and maintain accurate visitor and delivery records.
• Answer incoming calls, provide general information, and communicate professionally with site personnel, vendors, and emergency responders.
• Monitor front desk activity, report suspicious activity, incidents, and maintenance concerns, and respond to critical situations in a calm, problem-solving manner.
• Support a professional retail environment by helping to deter unauthorized access and escalating security-related concerns according to site procedures.

Minimum Requirements:

• Access control and badge experience is preferred.
• Possession of a guard card or license is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.