Security Officer Operations Center

Allied Universal; Rapid City (SD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Operations Center in Rapid City, SD. You will monitor dispatch communications, coordinate responses to security events, and maintain accurate records while providing excellent customer service.

The role requires 18+ for unarmed positions or 21+ for armed roles, a high school diploma, and successful background checks and drug screening. Training, growth opportunities, and a supportive team culture are emphasized.

Qualifications

• High school diploma or equivalent required.
• 18+ for unarmed roles; 21+ for armed roles.
• Background check and drug screen required by law.
• Licensing requirements may apply per state/local laws.
• Valid driver’s license required for driving positions only.

Responsibilities

• Provide customer service to clients by following site policies and emergency procedures at a utilities location.
• Monitor dispatch communications, prioritize calls, and coordinate responses to incidents and service requests.
• Maintain dispatch logs and incident reports according to site procedures.
• Communicate professionally with staff, contractors, visitors, and responding agencies.

Skills

Customer service

Access control

Badge experience

Computer literacy

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Operations Center in Rapid City, SD, you will serve and safeguard clients in a range of industries such as Utilities, and more. As a Dispatch Officer at a utilities location, you will monitor communications, coordinate responses to security-related events, manage access control and badge activity, and maintain accurate records. You will provide outstanding customer service while supporting a professional environment and helping to deter incidents through clear communication and timely coordination. Join Allied Universal, where teamwork, integrity, reliability, innovation, and a caring culture put people first.

Position Type: Full Time

Pay Rate: $19.59 / Hour

Job Schedule

• Mon: 07:00 AM - 03:00 PM
• Tue: 07:00 AM - 03:00 PM
• Wed: 07:00 AM - 03:00 PM
• Thu: 07:00 AM - 03:00 PM
• Fri: 07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a utilities location.
• Monitor dispatch communications, receive and prioritize calls, and coordinate the appropriate response to incidents, alarms, service requests, and critical situations.
• Maintain accurate dispatch logs, incident reports, and communications records in accordance with site-specific procedures.
• Communicate professionally with personnel, contractors, visitors, and responding agencies while relaying relevant information in a calm, problem-solving manner.
• Conduct regular and random patrols of assigned areas and the perimeter as directed; working environments and conditions may vary by client site.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.