Assistant Security Manager - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Wellness programs

Hotel/Dining/Retail/Entertainment/perk

Free employee dining

Free parking

Healthcare and time-off options

Career development & networking

Job summary

MGM Resorts International in Springfield, MA seeks an Assistant Security Manager to lead security teams and manage daily shift operations. You will help ensure safety, enforce policies, and coordinate with management during incidents.

The role requires 2+ years of security experience in a resort/casino or related field and a High School Diploma or GED. We offer comprehensive benefits, including health coverage, retirement plans, and employee dining perks.

Qualifications

• 2+ years of security experience in a resort/casino environment or law enforcement/military background preferred.

Responsibilities

• Lead security team members and oversee daily shift operations.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Interview, hire, schedule, train, and evaluate officers; discipline as needed.
• Coordinate investigations and liaison with outside agencies as necessary.
• Promote guest and employee safety and respond to emergencies.
• Address guest questions and escalate issues to appropriate departments.

Skills

Security experience

Leadership

Education

High School Diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Assistant Security Manager, you'll play a key leadership role in creating a safe, secure, and welcoming environment for our guests and employees. In this dynamic position, you'll lead and support security team members, oversee daily shift operations, and help ensure compliance with company policies, safety standards, and regulatory requirements.

THE DAY-TO-DAY:

• Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage

• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures

• Act as a liaison with the appropriate outside agencies during security incidents

• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary

• Monitor and support security-related processing

• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern

• Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

THE IDEAL CANDIDATE:

• Has a High School Diploma or GED.

• Has 2+ Years of prior relevant experience in direct security experience in a similar resort/casino environment, or law enforcement experience and/or military experience is preferred.

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!

• Savor delicious meals for free in our employee dining room.

• Park with ease—whether you're on or off shift, it's free!

• From healthcare to financial support and generous time-off options, we’ve got you covered.

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Pay Range:

The pay range for this role is:

$41,300.00 - $56,800.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.