Security Officer Incident Routing

Allied Universal; Framingham (MA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Smart tools access

Career growth

Retirement benefits

Perks program

Job summary

Allied Universal in Framingham, MA is seeking a Security Officer – Part Time Enhanced to provide dependable, site-based hours as part of a leading security team. This role includes dispatch duties, incident response, and routine patrols at a retail location.

The position emphasizes flexible hours, a path to full-time opportunities, and a supportive work environment with emphasis on safety and service. Minimum requirements include age, education, and background checks.

Qualifications

• High school diploma or equivalent required.
• 18+ years for unarmed roles; 21+ for armed roles.
• Background check and drug screen required by law.
• Licensing requirements may apply.

Responsibilities

• Provide customer service to clients, visitors, and store personnel.
• Receive, prioritize, and dispatch security-related calls.
• Monitor communications, alarms, and incident logs.
• Respond to incidents calmly and escalate as needed.
• Conduct regular patrols and report hazards.

Skills

Customer service

CPR certification

First Aid certification

Access control

Loss prevention experience

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands‑on experience, or work toward a full-time career with the industry leader.

As a Security Officer Enhanced Part Time Incident Call Routing in Framingham, MA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking‑up additional shifts when it works for you.

Pay Rate: $23.31 / Hour

Job Schedule:

Sun 07:00 AM - 03:00 PM

How This Role Works:

• Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
• Earn More, Claim‑A‑Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.

This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build‑up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.

Responsibilities:

• Provide customer service to clients, visitors, and store personnel by carrying out site-specific procedures, dispatch protocols, and emergency response activities when appropriate.
• Receive, prioritize, and dispatch security-related calls for service to officers and site personnel using radios, telephones, and applicable dispatch systems.
• Monitor security-related communications, alarm notifications, and incident activity; maintain accurate logs and records of calls, dispatches, and responses.
• Respond to incidents and critical situations in a calm, problem‑solving manner, escalating concerns to appropriate site contacts and Allied Universal leadership as needed.
• Conduct regular and random patrols around the retail location and perimeter when assigned, reporting observed hazards, unusual activity, and maintenance concerns.

Minimum Requirements:

• Loss prevention experience is preferred.
• CPR and First Aid certification is preferred.
• CPR certification is preferred.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.