F&B Host

Tesuque Casino; Santa Fe (NM); On-site; USD 30,000 - 35,000; Full time

Job summary

A local entertainment venue in Santa Fe is seeking a Restaurant Host/Hostess to greet and seat guests, manage reservations through Open Table, and provide excellent customer service. The ideal candidate has strong communication skills and prior customer service experience. This position requires standing for extended periods and a valid New Mexico Driver’s License.

Qualifications

• Must be at least 21 years old and have a valid New Mexico Driver’s License.
• Two years previous customer service experience including money handling.
• Ability to stand and walk for extended periods.

Responsibilities

• Provide outstanding guest service utilizing the Tesuque Proud standards.
• Maintain reservations and guest preferences through Open Table.
• Greet and seat guests in a timely manner.

Skills

Customer service

Communication

Reservation management

Education

High school diploma or equivalent

At least two years related experience

Tools

Open Table

Job description

Position Summary

The Restaurant Host/Hostess serves under the Restaurant Manager. The Host/Hostess is responsible for greeting and seating all guests utilizing the Tesuque Proud Service standards while delivering excellent customer service to ensure a good first impression and repeat business. Additionally, the host/hostess, through the tool of Open Table is responsible for monitoring the flow of guests into and out of the restaurant; receiving and acknowledging and communicating with management all guest feedback.

Note: Native American preference will be given.

Essential Duties & Responsibilities

• Provide outstanding guest service utilizing the Tesuque Proud standards.
• Create table sections through Open Table.
• Generate and maintain reservations and guest preferences through Open Table.
• Communicate closing with management of guest needs.
• Ensure all duties and procedures are complied with during opening and closing.
• Ensure all daily specials are visible at the entrance.
• Warmly greets and acknowledges all guests entering the restaurant.
• Seats guests and monitors flow of service through Open Table.
• Maintain awareness of special need guests and ensure accommodations are made.
• Assist in resetting tables.
• Greet arriving guests before they greet you.
• Thank departing guests and invites them to return.
• Ensure all necessary supplies are in place at host stand.
• Ensure host stand is neat, clean and orderly.
• Maintain paper in chit printer and that iPods are properly charged.
• Ensure iPods are charging and properly stored at end of shift.
• Bus tables, clean spills and equipment as necessary.
• Adhere to company policies and procedures.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Experience and Education

• High school diploma or equivalent.
• At least two years related experience and/or a combination of experience and a Bachelors in the related field.

Minimum Qualifications

• Must be at least 21 years old and have a valid New Mexico Driver’s License.
• Two year’s previous customer service experience including money handling

Supervisory Responsibilities

None relating to this position at this time.

Physical Requirements

While performing the duties of this job, the employee is required to stand and walk for extended periods. The employee occasionally is required to sit, stoop, kneel, crouch, or crawl. The employee will be required to talk for extended periods and must be able to hear and understand. The employee must occasionally lift or move up to fifty (50) pounds. The work environment includes a variety of setting the following: food, oils, and cooking surfaces. The incumbent occasionally exposed to loud noise, change in temperatures, and second-hand smoke.

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Due to the nature and scope of this position, evenings, weekends, holidays, and extended hours and irregular shifts will be required.

ADA/EEO Compliance

The Pueblo of Tesuque Development Corporation (POTDC) and Tesuque Casino is an Equal Opportunity Employer. In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Drug-Free Disclaimer

You will be required to pass a drug screening examination successfully. The use of any drug or other controlled substance that is illegal under Federal Law is not permitted, including medical cannabis.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel. Company reserves the right to substitute, amend, change, modify or discontinue any or all portions of this description/job function.

To Apply

Go to the Tesuque Casino careers page at https://tesuquecasino.com/careers-2/, select Job Openings, view all Open Jobs, find the position by searching for the name, and apply. Please submit a resume when applying.