Security Officer

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Sandia Resort and Casino in Albuquerque, NM is seeking a Security Officer to protect guests, associates and assets in a busy gaming environment. The role emphasizes safety, incident reporting, and professional conduct while upholding Pueblo of Sandia standards.

You will perform patrols, respond to emergencies, complete paperwork, and coordinate with dispatch. The position requires a High School diploma or GED and a minimum of six months of customer-facing experience.

Qualifications

• Ability to maintain courteous and professional attitude with customers and staff.
• Ability to investigate accidents and prepare written incident reports.
• Must obtain Basic First Aid, CPR and Alcohol Server certifications.
• Ability to work odd hours, flexible shifts and weekends.
• Must adhere to Pueblo of Sandia handbooks and Security SOPs.
• Must maintain valid NM driver’s license and vehicle insurance.
• Ability to operate official vehicles safely and communicate via radios/phones/computers.
• Ability to follow directives and complete security duties accurately.

Responsibilities

• Provide customer service and security for patrons and associates.
• Ensure safety of assets, employees, and property.
• Conduct foot or mobile patrols in and around the casino.
• Respond to emergencies and assist with medical incidents.
• Document incidents and injuries with clear reports.
• Assist with security dispatch, transportation requests, and key control.
• Monitor surveillance and maintain log sheets.
• Attend required training and regulatory compliance sessions.

Skills

Courteous attitude

Accident investigations

First Aid CPR cert

Alcohol Server Cert

Flexible hours

Radio/phone/computer comms

Vehicle operation

Written reports

Team collaboration

Physical endurance

Education

High School Diploma or GED

Job description

Position Summary

Responsible for maintaining a safe and secure environment for all patrons, associates, and company assets to fulfill the goals and objectives of the Security Department, Sandia Resort and Casino and the Pueblo of Sandia.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Provides customer service and assistance to patrons and employees of the casino and to members of the Pueblo of Sandia/Sandia Resort and Casino.
2. Provides for the safety and security of Pueblo and casino monetary and material assets.
3. Provides for the safety and security of employees, patrons, buildings, grounds and any and all property belonging to Sandia Resort and Casino and its patrons.
4. Responsible for deterring theft, criminal activity, vandalism, fire and illegal entry using procedures prescribed by the Chief of Security.
5. Responsible for performing foot or mobile patrol of buildings, grounds and other designated areas, indoors and outdoors, on a flexible schedule as directed by supervisory personnel.
6. Responsible for identifying and reporting equipment failures, broken fixtures, medical emergencies and any other irregularities noted during assigned shift.
7. On request, or by direction, provides security escort services for patrons to and from their vehicles.
8. When directed, provides security escort services for money transfers throughout the casino complex.
9. Provides witness and money verification services when directed.
10. Reports and assists in medical emergency situations as required or directed.
11. Responsible for attending prescribed training when scheduled.
12. If directed and deemed necessary, testifies in a court of law.
13. Documents incident reports and customer injuries.
14. Performs duties in accordance with the Standard and Emergency Operating Procedures of the Security Department.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs additional duties and responsibilities as required or assigned including assignments in the Security Dispatch Center.
2. Monitors security, facilities, slots and transportation radios.
3. Dispatches officers and casino departments to requested areas.
4. Answers telephones, taking messages from officers calling in sick/late.
5. Makes emergency calls according to emergency situations in or around the casino.
6. Lost & found - keeping track of all lost and found items for the end of the month inventory, which is also taken care of by dispatch.
7. Files everyday paperwork turned in by officers at the end of their designated shift.
8. Taking requests for transportation pick-ups when requested by the Transportation Department.
9. Key Control: Distributing keys to officers as well as other departments.
10. Distributes radio units and flashlights. Maintains radio equipment in working order.
11. Performs clerical duties.
12. Relieves Administration support unit when necessary.
13. Performs data entry of security radio transmissions inside and outside the casino.
14. Report writing when required.
15. Responsible for notifying chain of command when emergencies occur.
16. Issues temporary identifications for employees.
17. Monitors Security Surveillance cameras.
18. Responsible for keeping necessary log sheets available for officers.
19. Issues report numbers for security department, always keeping track of information required for reports.
20. Performs errands for Lieutenants, Sergeants, and upper management when necessary.
21. Responsible for providing other departments with necessary information.
22. Types memos when requested by upper management.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Qualifications

Knowledge, Skills, and Abilities

1. Ability to maintain a courteous and professional attitude when interacting with customers, employees and members of the Pueblo of Sandia.
2. Ability to investigate accidents and prepare written, legible accident/incident reports for submission to supervisory and management personnel.
3. Ability to acquire and maintain certification in Basic First Aid, CPR and Alcohol Server Certification through training provided by Sandia Resort and Casino.
4. Ability and willingness to work under direct supervision for extended periods of time which could include odd and unusual hours, flexible shift rotation and weekends.
5. Ability to work effectively within the guidelines set forth in the Pueblo of Sandia Employee Handbook and Security Department Standard and Emergency Operating Procedures.
6. Ability and willingness to maintain personal vehicle licensing and insurance requirements.
7. Ability and willingness to operate official vehicles in a safe and law-abiding manner when so assigned.
8. Ability to communicate accurately and effectively using radios, telephones and computers.
9. Ability to carry out directives and requests in a consistently professional manner.
10. Ability to perform the physical requirements stipulated for a security officer employed at Sandia Casino.
11. Ability to work harmoniously and professionally with co-workers and supervisors.

Education and Experience

Required:

1. High School Diploma or GED certification.
2. Six (6) months experience in a customer oriented environment wherein the prospective employee had to interact with customers and employees on a daily basis in solving issues and providing prompt and courteous services.

Preferred:

1. Six (6) months security experience, preferably in an Indian Gaming Facility environment.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre‑employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico driver's license.

Physical Requirements / Working Conditions

• Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Climbing Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Crawling Moving about on hands and knees or hands and feet.
• Crouching Bending the body downward and forward by bending leg and spine.
• Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping Applying pressure to an object with the fingers and palm.
• Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Kneeling Bending legs at knee to come to a rest on knee or knees.
• Lifting Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
• Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching Extending hand(s) and arm(s) in any direction.
• Seeing The ability to perceive the nature of objects by the eye.
• Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
• Sitting Particularly for sustained periods of time.
• Standing Particularly for sustained periods of time.
• Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.