Security Officer Dispatch Position - First Shift

Allied Universal; Madison (WI); On-site; USD 28,000 - 40,000; Full time

Job summary

Allied Universal is seeking a Security Officer Dispatch in Madison, WI. You will coordinate security communications, monitor alarms, and respond to incidents at a financial institution location, delivering professional service and maintaining strict safety standards.

This full-time position pays $25 per hour with shift schedules across daytime hours, including weekends. You will log dispatch activities, support on-site teams, and follow escalation procedures in line with Allied Universal’s

Qualifications

• One year of security-related experience.
• College degree required.
• Access control and badge experience preferred.
• Alarm panel experience preferred.
• Customer service experience preferred.
• 18 years or older for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to employees, visitors, and vendors by following site-specific procedures and policies.
• Monitor incoming calls, alarms, communications systems, and dispatch channels; document activity and route requests to appropriate personnel.
• Coordinate responses to incidents, critical situations, and emergency-related events per escalation procedures.
• Maintain accurate dispatch logs, incident reports, and records of calls, notifications, and officer assignments.
• Conduct regular and random patrols around the business and perimeter; working environments may vary by location.

Skills

Customer service

Security awareness

Education

College degree

High School Diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Position in Madison, WI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional at a financial institution location, you will coordinate security-related communications, monitor alarms and access activity, and respond to incoming calls and incidents with professionalism. You will help maintain a secure environment through clear communication, accurate documentation, and exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

DayTimeMon06:00 AM - 06:00 PMSat06:00 AM - 06:00 PMSun06:00 AM - 06:00 PM

What You’ll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures and financial institution policies.
• Monitor incoming calls, alarms, communications systems, and/or dispatch channels; document activity and route requests to appropriate personnel.
• Coordinate responses to incidents, critical situations, and emergency-related events in a calm, problem-solving manner, following established escalation procedures.
• Maintain accurate dispatch logs, incident reports, and records of calls, notifications, and officer assignments.
• Conduct regular and random patrols around the business and perimeter as assigned; working environments and conditions may vary by location.

Minimum Requirements:

• Possess at least one year of security-related experience.
• Possess a college degree.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.