Security Officer Dispatch Coordination

Allied Universal; Framingham (MA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Smart Tools

Career Growth

Retirement Savings Plan

Perks Program Discounts

Job summary

Allied Universal in Framingham, MA is seeking a part-time Security Officer Dispatch Coordination to support our clients across Retail/Malls and other sectors. You will coordinate alarm responses, communicate with on-site teams and external partners, and help maintain a secure, welcoming environment.

This role offers a flexible schedule with evening and weekend shifts, a focus on customer service, and opportunities to learn our dispatch processes and tools through on-the-job training at Allied

Qualifications

• High school diploma or equivalent required.
• Alarm panel experience preferred.
• Access control and badge experience preferred.
• CPR and First Aid certifications preferred.
• Customer service experience preferred.
• Be at least 18 years old for unarmed roles; 21+ for armed roles.
• Background check and drug screening required.
• Valid driver's license required for driving positions.

Responsibilities

• Provide customer service to location personnel, visitors, and vendors.
• Monitor alarms and coordinate with on-site teams and partners.
• Dispatch appropriate personnel and document activity per site procedures.
• Respond calmly to incidents, escalating to site contacts or emergency services.
• Maintain dispatch logs, incident reports, and shift records.

Skills

Customer service experience

Attention to detail

Education

High school diploma or equivalent

Tools

Alarm panel experience

Access control experience

CPR certification

First Aid certification

Job description

Security Officer Dispatch Coordination

Job Locations

US-MA-Framingham

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Coordination in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Officer in a retail location, you will coordinate responses to alarm and access-control activity, communicate clearly with on-site teams and external partners, and help support a secure, welcoming environment. Your customer-focused approach and attention to detail will help address security-related concerns while delivering through teamwork, integrity, and Allied Universal's agile, reliable, innovative, and caring culture.

Position Type: Part Time

Pay Rate: $23.31 / Hour

Job Schedule

• Fri: 03:00 PM - 11:00 PM
• Sat: 07:00 AM - 03:00 PM
• Sun: 07:00 AM - 03:00 PM

What You'll Do

• Provide customer service to retail location personnel, visitors, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor and coordinate communications from alarms, calls, radios, and/or other reporting channels; dispatch appropriate personnel and document activity according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to appropriate site contacts and/or emergency services as directed.
• Maintain accurate dispatch logs, incident reports, and shift records to support security-related operations at the location.
• Conduct regular and random patrols around the retail business and perimeter as assigned. Working environments and conditions may vary by location.

Minimum Requirements

• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.