Security Officer Dispatch Control Room

Allied Universal; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart Tools Access to shifts

Career Growth

Benefits package

Perks Program discounts

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer Dispatch Control Room in Newark, DE to safeguard clients across industries, including financial institutions. Coordinate communications, monitor alarms and access, document incidents, and dispatch responders with professionalism and integrity.

As a full-time role, the position offers structured day shifts and opportunities for career growth within a dynamic, collaborative team dedicated to

Qualifications

• Provide customer service to employees, visitors, and vendors while following security procedures.
• Coordinate and document security incidents, using site policies and incident reporting.
• Maintain logs, logs, and incident dispatch records accurately and promptly.
• Meet minimum requirements such as age, education, and background checks.
• Licensing and drug screening requirements where applicable and licensing rules.
• Role may require a valid driver’s license for driving positions.

Responsibilities

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor and coordinate incoming calls, alarms, access requests, and incident notifications from a dispatch center, documenting activity in accordance with site procedures.
• Dispatch appropriate personnel and/or notify designated contacts in response to security-related incidents, critical situations, and facility concerns while maintaining calm, professional communication.
• Maintain accurate logs, reports, and records of incidents, notifications, and dispatch activity, escalating information according to established protocols.
• Monitor site activity through available communications systems and/or cameras, reporting unusual conditions and helping to deter unauthorized activity.

Skills

Customer service

Communication

Calm under pressure

Education

High school diploma or equivalent

3+ years security experience or college degree

Tools

Access control systems

Alarm panels

Badge reader experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Control Room in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer supporting a financial institution, you will coordinate communications, monitor alarms and access-control activity, document incidents, and dispatch appropriate responses to security-related needs. Your professionalism, attention to detail, and customer service will help maintain an organized environment and help deter incidents. Join Allied Universal, where our agile, reliable, and innovative teams put people first, deliver through teamwork, and act with integrity.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

DayTimeMon06:00 AM - 02:00 PMTue06:00 AM - 02:00 PMFri06:00 AM - 02:00 PMSat06:00 AM - 02:00 PMSun06:00 AM - 02:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.


• Monitor and coordinate incoming calls, alarms, access requests, and incident notifications from a dispatch center, documenting activity in accordance with site procedures.


• Dispatch appropriate personnel and/or notify designated contacts in response to security-related incidents, critical situations, and facility concerns while maintaining calm, professional communication.


• Maintain accurate logs, reports, and records of incidents, notifications, and dispatch activity, escalating information according to established protocols.


• Monitor site activity through available communications systems and/or cameras, reporting unusual conditions and helping to deter unauthorized activity.

Minimum Requirements:

• Possess 3+ years of combined law enforcement, military, and/or security-related experience, or a college degree.


• A Guard Card or license is preferred.


• CPR certification is preferred.


• Access control and badge experience is preferred.


• Alarm panel experience is preferred.


• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.


• Possess a high school diploma or equivalent.


• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.


• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.


• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.


• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.


• Career Growth: Get paid training and access to career growth opportunities.


• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.


• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.