Security Officer Dispatch Command Center

Allied Universal; West Chester (Chester County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, North America’s leading security and facility services company, is seeking a Security Officer Dispatch Command Center in West Chester, PA. You will coordinate security communications, monitor alarms, and dispatch resources to protect clients in tech/media/telecom environments.

This full-time role offers a competitive hourly pay rate, a schedule including evenings and weekends, and opportunities for growth, training, and benefits through Allied Universal.

Qualifications

• Supervisory experience in security operations.
• Familiarity with access-control systems and badge management.
• Experience operating alarm panels, including emergency procedures.
• Comfort with computers/tablets for security tasks.
• CPR and First Aid certification preferred.
• Strong customer-service skills and client focus.

Responsibilities

• Provide customer service to clients, visitors, and personnel by following security procedures and site policies.
• Receive, prioritize, document, and dispatch calls for service, alarms, incidents, and requests to the appropriate personnel or resources.
• Monitor communications systems and maintain logs, incident records, and dispatch activity reports per site procedures.
• Respond to incidents calmly, coordinating with site personnel and emergency responders as needed.
• Coordinate regular and random patrols around the business and perimeter, reporting unusual conditions.

Skills

Supervisory experience

Access control

Alarm panel experience

Computer / tablet use

CPR certification

Customer service

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Command Center in West Chester, PA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer supporting a dynamic technology, media, and telecommunications location, you will coordinate security-related communications, monitor alarms and incoming activity, and dispatch resources as needed. You will help maintain awareness across the site, provide exceptional customer service, and communicate clearly with team members and stakeholders. Join Allied Universal’s agile, reliable, innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $23.58 / Hour

• Supervisory Experience (C136): Candidates should have prior experience in a supervisory role, demonstrating leadership and management skills.
• Access Control/Badge Experience (B201): Familiarity with access control systems and badge management is essential for ensuring security protocols are followed.
• Alarm Panel Experience (B202): Candidates must have experience operating alarm panels, including knowledge of emergency procedures and response protocols.
• Comfortable Using Computer or Tablet (B204): Proficiency in using computers or tablets is required, as candidates will be expected to utilize technology for various tasks.
• CPR Certification (B205): Current CPR certification is mandatory to ensure the safety and well-being of employees and clients.
• Customer Service Experience (B219): Candidates should possess strong customer service skills, with a proven track record of effectively addressing client needs and concerns.

Job Schedule:

• Mon: 04:00 PM - 12:00 AM
• Tue: 04:00 PM - 12:00 AM
• Wed: 04:00 PM - 12:00 AM
• Sat: 03:00 PM - 11:00 PM
• Sun: 03:00 PM - 11:00 PM

What You’ll Do:

• Provide customer service to clients, visitors, and personnel by carrying out security-related procedures, site-specific policies, and appropriate emergency response activities at a technology, media, and telecommunications location.
• Receive, prioritize, document, and dispatch calls for service, alarms, incidents, and requests to the appropriate personnel or resources.
• Monitor communications systems and maintain accurate logs, incident records, and dispatch activity reports in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications with site personnel and emergency responders as needed.
• Coordinate regular and random patrol activity around the business and perimeter, helping to identify and report unusual conditions or policy concerns.

Minimum Requirements:

• Possess supervisory experience.
• Be comfortable using a computer and/or tablet is preferred.
• Possess CPR and First Aid certification is preferred.
• Have alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.