Security Officer Dispatch Communications

Alliedbarton Security Services; Maiden (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Smart Tools

Career growth

Retirement plan

Medical and dental

Vision insurance

AD&D insurance

Disability insurance

Job summary

Allied Universal in Maiden, NC is seeking a dedicated Security Officer Dispatch Communications to join our technology-focused site. This full-time role supports a dynamic environment and requires reliable, professional communication and incident handling.

You will monitor alarms, cameras, and access-control systems, document activities, and dispatch security personnel as needed while maintaining accurate logs and reports for shift handoffs and incident reviews.

Qualifications

• Possess a high school diploma or equivalent.
• 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• Access control and badge experience is preferred.
• CPR and First Aid certification is preferred.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age; 21+ for armed roles.

Responsibilities

• Provide customer service to employees, visitors, and vendors at a technology-focused location by carrying out site-specific security-related procedures, policies, and emergency response activities.
• Monitor incoming communications, alarms, cameras, and access-control systems; document activity and dispatch appropriate personnel in accordance with site procedures.
• Receive, prioritize, and relay routine and urgent calls for service to security-related staff, facilities teams, and emergency responders as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear communication with stakeholders and following established escalation protocols.
• Maintain accurate dispatch logs, incident reports, visitor-related records, and shift handoff information; conduct regular and random patrols around the business and perimeter as assigned.

Skills

Customer service

Alarm monitoring

Dispatch

Access control

Education

High school diploma

College degree

Tools

Alarm panel experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Communications in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Professional supporting a dynamic technology, media, and telecommunications location, you will coordinate security-related communications, monitor alarm and access control activity, and dispatch resources as needed. You will maintain accurate records, communicate professionally with employees and visitors, and help support a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide how we deliver exceptional service.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

DayTimeMon01:45 PM - 10:15 PMTue01:45 PM - 10:15 PMWed01:45 PM - 10:15 PMThur01:45 PM - 10:15 PM

What You'll Do:

• Provide customer service to employees, visitors, and vendors at a technology-focused location by carrying out site-specific security-related procedures, policies, and emergency response activities.
• Monitor incoming communications, alarms, cameras, and access-control systems; document activity and dispatch appropriate personnel in accordance with site procedures.
• Receive, prioritize, and relay routine and urgent calls for service to security-related staff, facilities teams, and emergency responders as appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, maintaining clear communication with stakeholders and following established escalation protocols.
• Maintain accurate dispatch logs, incident reports, visitor-related records, and shift handoff information; conduct regular and random patrols around the business and perimeter as assigned.

Minimum Requirements:

• Possess 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• Access control and badge experience is preferred.
• CPR and First Aid certification is preferred.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.