Security Officer Dispatch Center Coordinator

Alliedbarton Security Services; Santa Clara (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Shift tool access

Career growth

Benefits package

Perks program discounts

Job summary

Allied Universal in Santa Clara, CA is seeking a SOC Operator - Dispatch Center Coordinator to monitor security systems, coordinate responses, and provide professional customer service at a commercial real estate site.

You will maintain logs, dispatch personnel, and support incident handling while adhering to site procedures and regulatory requirements; prior security experience and a valid license are preferred.

Qualifications

• At least 2 years of security-related experience.
• Customer service experience preferred.
• Guard card or license preferred.
• Access control and badge experience preferred.
• State/county/city security license preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background check and drug screen required by employment.
• License requirements depend on state/local laws.

Responsibilities

• Provide customer service by following site policies and procedures.
• Monitor dispatch communications, document calls for service, and coordinate responses to incidents.
• Maintain accurate logs and reports of personnel, visitors, contractors, and communications.
• Respond calmly to incidents and escalate as needed to site contacts and leadership.
• Conduct regular patrols and report unusual conditions and access concerns.

Skills

Customer service

Security experience

Patrol awareness

Emergency response

Education

High school diploma or equivalent

Tools

Access control systems

Badge management

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a SOC Operator - Dispatch Center Coordinator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Dispatch Officer at a commercial real estate location, you will coordinate security-related communications, monitor access control and alarm activity, document incidents, and dispatch personnel as needed. You will provide professional customer service while helping to maintain an orderly environment for tenants, visitors, and employees. Join Allied Universal, where our agile, reliable, innovative, and caring culture values teamwork and integrity.

Position Type: Full Time

Pay Rate: $25.40 / Hour

Job Schedule:

DayTimeMon08:00 AM - 04:00 PMTue08:00 AM - 04:00 PMWed08:00 AM - 04:00 PMThur08:00 AM - 04:00 PMFri08:00 AM - 04:00 PM

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a commercial real estate location.
• Monitor dispatch communications, receive and document calls for service, and coordinate the appropriate response to incidents, alarms, and critical situations.
• Maintain accurate activity logs, incident reports, and records of personnel, visitor, contractor, and vendor communications as required by site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to appropriate site contacts and Allied Universal leadership.
• Conduct regular and random patrols around the business and perimeter, reporting unusual conditions, access concerns, and maintenance-related observations according to site procedures.

Minimum Requirements:

• At least 2 years of security-related experience is required.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Access control and badge experience is preferred.
• A state, county, or city-issued security-related license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.