Security Officer Dispatch Call Intake

Alliedbarton Security Services; Newark (DE); On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Newark, DE is seeking a Security Officer Dispatch Call Intake to monitor alarm activity, coordinate responses, and deliver excellent customer service at a financial institution location.

The role requires a strong safety mindset, ability to document incidents clearly, and proficiency with computers/tablets. Growth opportunities and comprehensive benefits are highlighted by the employer.

Qualifications

• Requires 3+ years combined law enforcement, military, or security experience or a college degree.
• Guard card or license is preferred.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet.
• CPR certification is preferred.
• Age 18+ for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background check required by law and company policy.
• Drug screen required; licensing varies by state/local laws.
• Driver’s license required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, and vendors per site procedures.
• Monitor and coordinate calls, alarms, radios, and service requests; dispatch personnel.
• Document incidents promptly and accurately with calm, problem-solving approach.
• Monitor access control, cameras, and security systems; report anomalies to designated personnel.
• Conduct regular and random patrols to deter unauthorized activity and identify concerns.

Skills

Customer service

Security procedures

Communication

Problem-solving

Education

High school diploma or equivalent

College degree

Tools

Guard card / license

Alarm panel experience

Computer/tablet proficiency

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Call Intake in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional in a financial institution location, you will monitor alarm activity, coordinate response communications, and support timely handling of security-related incidents. You will use technology to maintain awareness, assist with routine reporting, and deliver exceptional customer service. Join Allied Universal’s agile, reliable, and innovative team, where a caring culture, teamwork, and integrity guide everything we do.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule

DayTimeTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMThur02:00 PM - 10:00 PMFri02:00 PM - 10:00 PMSat02:00 PM - 10:00 PM

What You’ll Do

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and emergency response activities at a financial institution location.
• Monitor and coordinate incoming calls, alarms, radio communications, and service requests; dispatch appropriate personnel in accordance with site procedures.
• Document incidents, critical situations, visitor concerns, and communications accurately and promptly, responding in a calm, problem-solving manner.
• Monitor access control, cameras, and other security-related systems; report unusual activity and escal... concerns to designated personnel.
• Conduct regular and random patrols around the business and perimeter, as assigned, to help to deter unauthorized activity and identify security-related concerns.

Minimum Requirements

• Possess at least 3 years of combined law enforcement, military, and/or security-related experience, or a college degree.
• A guard card or license is preferred.
• Alarm panel experience is preferred.
• Comfortably use a computer or tablet.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1677575