SECURITY OFFICER-Casino Security

Sycuan; El Cajon (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sycuan is seeking a Security Officer to provide guest services and coordinate traffic flow around the casino while safeguarding guests, staff, and assets. The role includes patrolling parking areas, handling access control, and documenting incidents as part of daily duties.

Candidates should have guest service experience, a valid California driver’s license, and relevant certifications (POST/ EMT) or law enforcement background. This is a full-time position based on-site at Sycuan Casino.

Qualifications

• Guest service experience required.
• California Driver’s License in good standing required.
• Ability to communicate clearly in English, both written and spoken.

Responsibilities

• Provides guest service by assisting guests with questions and directions, responding to medical needs, and documenting incidents.
• Protects Sycuan assets by escorting personnel and handling valuables, and assisting with security at gaming tables.
• Maintains adherence to casino safety and access policies, issuing badges and identifying risks as needed.
• Maintains security of parking lots and exterior property by patrolling and reporting suspicious activity.
• Ensures smooth vehicular traffic flow by directing parking and coordinating event traffic, with jump-starts and tow authorization.
• Documents security-related activities and prepares reports for law enforcement when required.

Skills

Guest service

English communication

Written documents

MS Word

MS Excel

Education

High School Diploma or G.E.D.

POST certification

EMT certification

Law enforcement experience

Job description

Job Purpose:

Provides security services to Sycuan guests and personnel and coordinates vehicular and pedestrian traffic flow

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• 1. Provides guest service by assisting internal and external guests with questions and directions, responding to medical aides, assisting Emergency Medical Technicians, and documenting medical incidents. - 40%
• 2. Protects Sycuan assets and personnel by escorting personnel transporting monies, papers, chips and other valuable assets, escorting repair and maintenance personnel into secured areas of the casino, assisting with Bill Acceptor problems, pulling and replacing money boxes, and refilling chip supplies at gaming tables. - 30%
• 3. Maintains adherence to specified casino safety and access policies by issuing temporary badges to vendors and visitors, identifying security and safety risks, reporting risks, discouraging panhandling, loitering and sleeping on casino property, identifying under age visitors, requesting that they vacate the casino, and physically subduing disruptive guests if necessary according to established procedures. - 10%
• 4. Maintains security of casino parking lots and exterior property by patrolling parking lots, reporting suspicious activity to Tribal Police personnel, and providing a written account of security related activities. - 10%
• 5. Ensures smooth flow of vehicular traffic in and around casino parking lots by directing traffic to appropriate parking or holding areas, coordinating bingo bus and special event traffic on and off premises, providing jump-starts, and authorizing towing/removal of vehicles parked in violation of parking policy. - 5%
• 6. Provides written account of security-related activities by documenting incidents in and around casino, preparing reports on criminal activities for law enforcement agencies, fueling security vehicles and recording fuel consumption in log book. - 5%

Job Specifications:

Education and Experience:

Essential:

• Guest service experience
• California Driver’s License in good standing

Desirable:

• High School Diploma or G.E.D.
• Law enforcement experience
• Civilian traffic control certificate
• Experience planning and directing traffic flow
• Casino experience
• POST certification
• EMT certification

Skills and Knowledge:

Essential:

• Basic knowledge of security and patrol procedures
• Ability to evaluate unusual situations and make sound judgments
• Ability to appear for work on time
• Ability to effectively communicate with guests and team members
• Ability to communicate effectively in the English language
• Ability to compose written documents in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to walk and stand for up to eight hours at a time
• Ability to bend and stoop
• Ability to push and pull money cart
• Ability to lift up to 45 lbs
• Ability to work in a smoking environment
• Working knowledge of MS Word and Excel

Desirable:

• Knowledge of California Penal Code
• Working knowledge of directing traffic flow
• Successful completion of golf cart operation and safety training
• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None