ENTERTAINMENT COORDINATOR- Casino Entertainment

Sycuan; El Cajon (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Sycuan is seeking a customer-service oriented administrator to support the Entertainment Manager, handling advertising coordination, ticketing, and front-office duties during show days.

You will manage reservations, assist artists, relay reports, and help maintain entertainment files. Strong English communication, multitasking, and Microsoft Word/Excel skills are essential. This is an on-site California role in a hospitality/casino environment.

Qualifications

• High School Diploma or GED required.
• Minimun 2 years of customer service experience.
• Hospitality experience preferred.
• Casino or hospitality marketing experience preferred.
• Theatre ticket sales experience preferred.
• Two years of office administration preferred.

Responsibilities

• Coordinate advertising processes, verify invoices, and assist in payments.
• Coordinate theatre ticket sales, reservations, and ticket distribution.
• Provide box office services and assist artists and guests on show days.
• Provide administrative support and route contracts for signature.
• Reconcile shows, manage wait lists, and report outcomes.
• Maintain supplies and organize entertainment offices and files.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

MS Word

MS Excel

English fluency

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Job Purpose:

To provide customer service to internal and external customers and provide administrative support to the Entertainment Manager.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Coordinates advertisingprocesses creative requests, prepares advertising schedules and assists in production. Pays expenses by receiving invoices, reviewing and verifying invoices for accuracy, obtaining approvals and submitting for payment.
2. Coordinates theatre ticket salesby building a show in reservation and ticketing software programs, blocking out complimentary tickets per operational needs taking reservations, entering reservation data into database, booking, logging, and distributing tickets on show days, providing talent agents with counts of sold tickets as requested, -
3. Provides customer serviceproviding box office booth services on show days, assisting with catering & meal arrangements, assisting artists as needed, distributing meet and greet passes to appropriate guests, informing Marketing and Entertainment Manager when shows are sold out, and furnishing prospective theatre renters with rental packages. -
4. Provides administrative support to the departmentby answering and screening calls, sending out lead packets as requested, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating entertainment schedules, providing schedules to appropriate departments, documenting and forwarding reports, complaints, suggestions and commendations to appropriate department and Entertainment Manager, and maintaining entertainment files. -
5. Reconciles and closes out showsindicating no shows and cancellations, removing names from wait list, designating and calculating tickets to specific departments based on request.
6. Maintains an adequate supply of departmental suppliesby auditing stock on hand, researching purchasing options as instructed by the Event Production Manager, Security Administrative Manager or Security Entertainment Vice President, processing supply requisitions and returns according to established procedures, and receiving, organizing and storing supply inventory. Organizing Entertainment offices and updating entertainment posters by picking up and displaying back of house-

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 2 years customer service experience

Desirable:

• Hospitality experience
• Casino or Hospitality marketing experience
• Theatre ticket sales experience
• 2 years office administration

Skills and Knowledge:

Essential:

• Ability to work in a fast paced environment and meet deadlines
• Ability to interact effectively with customers, vendors and employees
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain file systems
• Ability to perform simple mathematical calculations
• Ability to communicate effectively in the English language
• Ability to complete forms, documents and written reports
• Ability to maintain professionalism and composure
• Ability to sit and stand for up to eightten hours at a time
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to appear for work on time
• Working knowledge of MS Word and Excel

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None