Host-Fine Dining

Sycuan; El Cajon (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sycuan is seeking a front-of-house host/hostess to greet and seat guests in our casino and restaurant areas. You will verify ages, manage guest counts, page servers, and assist guests with requests, ensuring a welcoming atmosphere.

Essential skills include guest interaction, English communication, professionalism, and accurate cash handling. Prior restaurant or casino experience is a plus, with a focus on timely service in a smoking environment.

Qualifications

• Ability to interact effectively with guests and team members.
• Ability to communicate effectively in the English language.
• Ability to maintain professionalism and composure.
• Ability to follow verbal directives and written directions.
• Ability to accept constructive criticism.
• Ability to count U.S. currency and make change in a fast-paced environment.
• Ability to recognize counterfeit monies.
• Ability to perform simple mathematical calculations.
• Ability to work in a smoking environment.
• Ability to stand and walk for up to 8 hours at a time.
• Ability to bend, stoop, push and pull.
• Ability to appear for work on time.

Responsibilities

• Provides guests with service by acknowledging and welcoming guests entering the casino and restaurant areas, verifying age, entering guest count information, paging servers and guests, seating guests, and responding to requests.
• Promotes guest relations by answering questions, offering menu information, explaining seating programs, sharing promos, and treating guests with courtesy.
• Maintains safe and sanitary dining areas by cleaning surfaces, clearing plates, disposing of trash, wiping tables, and resetting tables.
• Ensures work stations are stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning host/hostess stations.
• Providing accounting transactions during shift as needed by entering cash transactions in the POS, counting currency, logging discounts and VIP points, balancing drawers, and reporting discrepancies.
• When covering alcohol venues, ensures responsible service policies are followed by checking IDs, monitoring consumption, and stopping service as needed.

Skills

Guest interaction

English communication

Professionalism

Follow directions

Constructive feedback

Cash handling

Currency counting

Counterfeit detection

Basic math

Smoking environment

Stamina 8h

Punctuality

Mobility / lifting 25 lbs

Education

County of San Diego Food Handler Card

High School Diploma or GED

Job description

Job Purpose:

Greets and seats guests

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guests with service by acknowledging and welcoming guests entering the casino and restaurant areas, verifying appropriate age on identification for patrons entering the restaurant, entering guest count information into the guest seating program, paging servers, paging guests when table is available, seating guests, and responding to guest requests.
2. Promotes guest relations by answering guest questions, providing menu information, explaining the guest seating program when applicable, providing up to date promotional contests and giveaways information, giving any needed assistance, and treating guests in a friendly and courteous manner.
3. Maintains safe and sanitary dining areas by cleaning surfaces, picking up used plates, cups and utensils, disposing of trash, wiping down tables, and resetting tables following established procedures.
4. Ensures work stations are stocked and clean by rolling silverware, folding napkins, setting tables, and cleaning Host/Hostess stations according to established procedures.
5. Providing accounting transactions during shift as needed by entering cash transactions in to point-of-sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team.
6. When providing coverage in alcohol venues, ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.

Job Specifications

Education and Experience

Essential:

• County of San Diego Food Handler Card

Desirable:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Guest or Hospitality service experience
• Restaurant server experience
• Casino experience
• 6 months cash handling experience

Skills and Knowledge

Essential:

• Ability to interact effectively with guests and team members
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to count U.S. currency and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to work in a smoking environment
• Ability to routinely lift and carry 25 pounds
• Ability to stand and walk for up to 8 hours at a time
• Ability to bend, stoop, push and pull
• Ability to appear for work on time

Desirable:

• Multi-lingual

Supervisory/ Managerial Accountability:

Direct: None

Indirect: None