Security Officer and Dispatcher

Millikin; Decatur (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Essential employee

On-campus role

Job summary

Millikin University seeks a Public Safety Officer/Dispatcher to protect campus and serve the community. Primary duties include patrols, alarm monitoring, radio operations, and first-responder readiness, with crisis communication across university networks.

Essential employee status applies during emergencies; the role requires strong multitasking, attention to detail, and excellent customer service in high-pressure environments.

Qualifications

• High School Diploma/GED required; Associates degree or higher preferred.
• Prior Military, Corrections, Law Enforcement, Dispatch, Security preferred.
• Microsoft Office Suite
• First aid/CPR/AED
• Criminal/civil/regulatory investigations
• Strong verbal, written and interpersonal skills
• Ability to organize
• Problem solving
• Attention to detail; time management; work prioritization to meet deadlines
• Ability to adapt and adjust sometimes on short notice
• Mental toughness to perform and lead during crisis.

Responsibilities

• Act as the first point of contact for emergency or non-emergency calls and assist callers to appropriate department.
• Manage a multi-line control system in high-pressure or emergency situations.
• Use phones, computers and radios to respond to questions and support Public Safety personnel.
• Conduct daily patrols to ensure campus safety and security.
• Staff special events and programs for security.
• Perform life safety checks of buildings and systems.
• Secure and un-se cure campus buildings and classrooms.
• Investigate and report incidents on campus.
• Enforce University rules and regulations.
• Maintain secure control of lost/found or evidentiary items.
• Serve as a first responder in crisis situations, including medical emergencies.
• Observe and report suspicious activity or threats to campus safety.
• Provide safety escorts to campus community members as needed.

Skills

Patrol operations

Emergency response

Communication skills

Crisis management

Education

High School Diploma/GED

Associates degree preferred

Tools

Dispatch software

Radio systems

Alarm monitoring

Job description

This position serves a dual role as a Public Safety security officer and dispatcher for the institution. Ensuring the safety of the community via diligent patrol, life safety checks, and service to the campus community. They also ensure the safety of the community, via monitoring of campus alarm systems, phone lines, radio network, weather/news sources, handling walk in customers, and acting as an ambassador of the department and University.

This position has been designated as an “Essential” Employee under the Emergency Preparedness Plan in order to ensure that University operations continue uninterrupted during periods of public health or other emergencies, including those that require Millikin University to close or restrict operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include, but are not limited to, the following:

• Act as the first point of contact for any emergency or non-emergency calls and are responsible for assisting the caller to a department and/or assisting the caller as needed
• Manage a multi-line control system and be able to use it in a high-pressure or emergency situation
• Use a wide variety of communication systems to answer and respond to customer questions, including phones, computers and radios
• Daily patrol activity to ensure campus safety and security
• Security staffing of special events and programs
• Life safety checks of campus buildings and systems
• Securing and un-securing of campus buildings and classrooms
• General Investigation and reporting of incidents on campus
• Enforcement of University rules and regulations
• Maintain secure control of lost and found or evidentiary items
• Act as a first responder in crisis situations, including medical emergencies
• Observe and report any suspicious activity, threats to campus safety, or other concerns
• Provide safety escorts to campus community members as needed
• Act as customer service representative for the department
• Monitor and use university radio network to support Public Safety personnel in the field
• Monitor and respond to university alarm (fire/burglar/panic) systems
• Monitor university access control system
• Monitor weather alert radio
• Monitor radio scanner for potential safety threats to campus
• Administer sign out of key sets and issued keys
• Administer sign out of university vehicles
• Serve as 24-hour contact point for University administration
• Utilize the crisis communication networks for the institution as directed
• Other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team-approach and focus on results while working under pressure in a dynamic environment. Customer, budget, quality and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask to meet deadlines with accuracy and attention to detail.

MinimumEducation and/or Experience

• High School Diploma/GED required; Associates degree or higher preferred
• Prior Military, Corrections, Law Enforcement, Dispatch, Security preferred.
• Microsoft Office Suite
• First aid/CPR/AED
• Criminal/civil/regulatory investigations
• Strong verbal, written and interpersonal skills
• Ability to organize
• Problem solving
• Attention to detail; time management; work prioritization to meet deadlines
• Ability to adapt and adjust sometimes on short notice
• Mental toughness to perform and lead during crisis.