Security Officer and Dispatcher

Millikin University; Decatur (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Millikin University is seeking a Public Safety Officer/Dispatcher to patrol campus, monitor alarms, and assist the campus community. The role combines security duties with 24/7 dispatch and first-responder responsibilities.

Qualified candidates will have a High School Diploma or GED, preferably an Associate degree, and experience in security or related fields. Strong communication, organization, and crisis-management skills are essential.

Qualifications

• Must have a High School Diploma/GED; Associates degree or higher preferred.
• Prior Military, Corrections, Law Enforcement, Dispatch, or Security experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong verbal, written and interpersonal skills.
• Mental toughness to perform and lead during crisis.

Responsibilities

• Act as the first point of contact for any emergency or non-emergency calls.
• Manage a multi-line control system in high-pressure or emergency situations.
• Use a wide variety of communication systems to answer and respond to questions.
• Daily patrol activity to ensure campus safety and security.
• Security staffing of special events and programs.
• Life safety checks of campus buildings and systems.
• Enforcement of University rules and regulations.
• Provide safety escorts to campus community members as needed.
• Monitor and respond to university alarm systems and access control.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Crisis management

Education

High School Diploma/GED

Associates degree or higher preferred

Tools

Microsoft Office Suite

Job description

This position serves a dual role as a Public Safety security officer and dispatcher for the institution. Ensuring the safety of the community via diligent patrol, life safety checks, and service to the campus community. They also ensure the safety of the community, via monitoring of campus alarm systems, phone lines, radio network, weather/news sources, handling walk in customers, and acting as an ambassador of the department and University.

This position has been designated as an “Essential” Employee under the Emergency Preparedness Plan in order to ensure that University operations continue uninterrupted during periods of public health or other emergencies, including those that require Millikin University to close or restrict operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Act as the first point of contact for any emergency or non-emergency calls and are responsible for assisting the caller to a department and/or assisting the caller as needed
• Manage a multi-line control system and be able to use it in a high-pressure or emergency situation
• Use a wide variety of communication systems to answer and respond to customer questions, including phones, computers and radios
• Daily patrol activity to ensure campus safety and security
• Security staffing of special events and programs
• Life safety checks of campus buildings and systems
• Securing and un-securing of campus buildings and classrooms
• General Investigation and reporting of incidents on campus
• Enforcement of University rules and regulations
• Maintain secure control of lost and found or evidentiary items
• Act as a first responder in crisis situations, including medical emergencies
• Observe and report any suspicious activity, threats to campus safety, or other concerns
• Provide safety escorts to campus community members as needed
• Act as customer service representative for the department
• Monitor and use university radio network to support Public Safety personnel in the field
• Monitor and respond to university alarm (fire/burglar/panic) systems
• Monitor university access control system
• Monitor weather alert radio
• Monitor radio scanner for potential safety threats to campus
• Maintain department databases, including parking program
• Administer sign out of key sets and issued keys
• Administer sign out of university vehicles
• Serve as 24-hour contact point for University administration
• Utilize the crisis communication networks for the institution as directed
• Other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to succeed in a result-driven professional organization. Maintaining professional performance, demeanor, team-approach and focus on results while working under pressure in a dynamic environment. Customer, budget, quality and delivery conscious mindset. Ability to establish priorities, work independently with minimal supervision and facilitate teamwork. Highly organized, with the ability to plan, execute and multitask to meet deadlines with accuracy and attention to detail.

Minimum Education and/or Experience

• High School Diploma/GED required; Associates degree or higher preferred
• Prior Military, Corrections, Law Enforcement, Dispatch, Security preferred.
• Microsoft Office Suite
• First aid/CPR/AED
• Criminal/civil/regulatory investigations
• Strong verbal, written and interpersonal skills
• Ability to organize
• Problem solving
• Attention to detail; time management; work prioritization to meet deadlines
• Ability to adapt and adjust sometimes on short notice
• Mental toughness to perform and lead during crisis.