Security Dispatch/Officer

Workable; Dubuque (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

The University of Dubuque seeks a University Dispatcher to serve as the central communications hub for the Safety and Security department. This role handles emergency and non-emergency calls, coordinates responses, and dispatches security personnel across campus.

Responsibilities include operating a multi-line phone system, monitoring radio, maintaining logs, and occasionally performing foot patrols. A high school diploma and clear communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Experience with multi-line phone systems and computers preferred.
• Knowledge of security procedures is a plus.

Responsibilities

• Answer emergency and non-emergency calls promptly with accurate information.
• Coordinate with departments and officers to relay responses.
• Operate a multi-line telephone system and radio communications.
• Direct officers to incidents and update call logs meticulously.
• Occasionally perform foot patrols and support campus safety as needed.

Skills

Detail oriented

Multi-tasking

Quick decision-making

Phone systems

Surveillance cameras

Communication

Education

High school diploma

Tools

Phone systems

Computers

Surveillance cameras

Portable radios

Job description

The University Dispatcher plays a vital role in maintaining campus safety by serving as the central communication hub for the Department of Safety and Security. This position is responsible for receiving and coordinating responses to emergency and non-emergency calls, managing radio and telephone communications, and dispatching security personnel to incidents across campus. The Dispatcher also monitors and maintains detailed records, manages access requests through the University's controlled access system, and may occasionally perform foot patrols or fill in for security officers as needed.

Primary Responsibilities:

• Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for appropriate response
• Respond to any issues and follow-up by coordinating with the appropriate departments or officers
• Operate and manage a multi-line telephone system
• Use the radio, phone, or computer to direct officers to the appropriate sites
• Prioritize and organize calls according to urgency
• Maintain and update call logs, call records and other important documentation
• Update requests for access from various departments through the controlled access program
• Fill-in as a security officer including foot patrol
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Must be detail orientated and accurate
• Ability to multi-task and work under pressure
• Quick decision-making skills
• Prior experience working with phone systems, computers, surveillance cameras, and portable radios
• Calm and professional demeanor under pressure, especially during emergencies or high-stress situations
• Ability to remain seated at a workstation for extended periods of time
• Ability to walk and climb stairs for foot patrol
• Strong interpersonal, verbal, and written communication skills

Qualifications:

• High school diploma or equivalent
• Valid driver's license
• Knowledge of basic security and fire inspection procedures is preferred

Schedule:

This is a 1st shift position from 7am-3pm Tuesday-Saturday.