Security Dispatch/Officer

University of Dubuque; Asbury (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

The University of Dubuque is seeking a University Dispatcher to serve as the central communications hub for campus safety. You will receive and coordinate responses to emergencies and non-emergencies, manage radio and telephone systems, and dispatch security personnel across campus.

You will maintain detailed records, process access requests, and may perform periodic foot patrols. The role requires calm, precise communication, multi-tasking under pressure, and strong teamwork with multiple

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Knowledge of basic security and fire inspection procedures is preferred.

Responsibilities

• Answer emergency and non-emergency calls promptly, documenting information for appropriate response.
• Coordinate with departments or officers for follow-up.
• Operate and manage a multi-line telephone system.
• Direct officers to sites via radio, phone or computer.
• Prioritize calls by urgency.
• Maintain call logs and records.
• Process access requests through the controlled access system.
• Fill in as a security officer including foot patrol.
• Support university mission with additional duties as assigned.

Skills

Attention to detail

Multi-tasking

Decision making

Phone systems experience

Communications skills

Calm under pressure

Written communications

Education

High school diploma or equivalent

Tools

Phone systems

Computers

Surveillance cameras

Portable radios

Job description

Description

The University Dispatcher plays a vital role in maintaining campussafety by serving as the central communication hub for theDepartment of Safety and Security. This position is responsible forreceiving and coordinating responses to emergency and non-emergencycalls, managing radio and telephone communications, and dispatchingsecurity personnel to incidents across campus. The Dispatcher alsomonitors and maintains detailed records, manages access requeststhrough the University's controlled access system, and mayoccasionally perform foot patrols or fill in for security officersas needed.

Requirements

Primary Responsibilities

• Answer emergency and non-emergency calls promptly andprofessionally, gathering and documenting critical information forappropriate response


• Respond to any issues and follow-up by coordinating with theappropriate departments or officers


• Operate and manage a multi-line telephone system


• Use the radio, phone, or computer to direct officers to theappropriate sites


• Prioritize and organize calls according to urgency


• Maintain and update call logs, call records and other importantdocumentation


• Update requests for access from various departments through thecontrolled access program


• Fill-in as a security officer including foot patrol


• Perform other duties as assigned in support of the University'sMission

Skills and Abilities

• Must be detail orientated and accurate


• Ability to multi-task and work under pressure


• Quick decision-making skills


• Prior experience working with phone systems, computers,surveillance cameras, and portable radios


• Calm and professional demeanor under pressure, especiallyduring emergencies or high-stress situations


• Ability to remain seated at a workstation for extended periodsof time


• Ability to walk and climb stairs for foot patrol


• Strong interpersonal, verbal, and written communicationskills

Qualifications

• High school diploma or equivalent


• Valid driver's license


• Knowledge of basic security and fire inspection procedures ispreferred

Schedule

This is a 1st shift position from 7am-3pm Tuesday-Saturday.