Security Dispatch/Officer

University of Dubuque; Dubuque (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Dubuque seeks a skilled Dispatcher to serve as the central communication hub for the Department of Safety and Security. You will receive and coordinate responses to emergency and non-emergency calls, manage radio and telephone communications, and dispatch security personnel across campus.

Responsibilities include maintaining detailed records, processing access requests, and occasionally performing foot patrols or filling in for officers to support campus safety and the University's

Qualifications

• High school diploma or equivalent is required.
• Experience with phone systems, computers, surveillance cameras, and radios is preferred.
• Ability to maintain accuracy and stay organized in a fast-paced dispatch environment.

Responsibilities

• Answer emergency and non-emergency calls promptly and professionally, gathering and documenting information for appropriate response.
• Coordinate with departments or officers for follow-up and issue resolution.
• Operate and manage a multi-line telephone system.
• Direct officers to sites using radio, phone, or computer.
• Prioritize calls based on urgency and maintain logs and records.
• Process access requests through the controlled access program.
• Fill in as a security officer for foot patrol as needed.
• Perform other duties to support the University's mission.

Skills

Detail-oriented

Multi-tasking

Decision-making

Phone systems experience

Calm under pressure

Written communication

Physical stamina for patrol

Education

High school diploma or equivalent

Tools

Phone system

Computers

Surveillance cameras

Portable radios

Job description

The University Dispatcher plays a vital role in maintaining campus safety by serving as the central communication hub for the Department of Safety and Security. This position is responsible for receiving and coordinating responses to emergency and non-emergency calls, managing radio and telephone communications, and dispatching security personnel to incidents across campus. The Dispatcher also monitors and maintains detailed records, manages access requests through the University's controlled access system, and may occasionally perform foot patrols or fill in for security officers as needed.

Primary Responsibilities:

• Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for appropriate response
• Respond to any issues and follow-up by coordinating with the appropriate departments or officers
• Operate and manage a multi-line telephone system
• Use the radio, phone, or computer to direct officers to the appropriate sites
• Prioritize and organize calls according to urgency
• Maintain and update call logs, call records and other important documentation
• Update requests for access from various departments through the controlled access program
• Fill-in as a security officer including foot patrol
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Must be detail orientated and accurate
• Ability to multi-task and work under pressure
• Quick decision-making skills
• Prior experience working with phone systems, computers, surveillance cameras, and portable radios
• Calm and professional demeanor under pressure, especially during emergencies or high-stress situations
• Ability to remain seated at a workstation for extended periods of time
• Ability to walk and climb stairs for foot patrol
• Strong interpersonal, verbal, and written communication skills

Qualifications:

• High school diploma or equivalent
• Valid driver's license
• Knowledge of basic security and fire inspection procedures is preferred

Schedule:

This is a 1st shift position from 7am-3pm Tuesday-Saturday.