Security Officer Alarm Routing

Allied Universal; Framingham (MA); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Smart Tools access

Career growth opportunities

Retirement savings plan

Perks program discounts

Job summary

Allied Universal is seeking a part-time Security Officer for Alarm Event Routing in Framingham, MA. You will coordinate alarm and access-control activity, dispatch personnel, and support rapid responses to incidents, while delivering exceptional customer service.

The role requires 18+ (21+ for armed positions), a high school diploma, and a background check. The shift schedule includes daytime and night hours with a flexible on-site work environment and opportunities to grow within a leading

Qualifications

• Alarm panel experience is preferred.
• Loss prevention experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid certification is preferred.
• Access control/badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• A background check and drug screen are required by law.
• License requirements may apply by state/local laws.

Responsibilities

• Provide customer service to clients, visitors, and store personnel by carrying out security-related procedures and emergency response activities.
• Monitor alarms, cameras, and calls; dispatch personnel and provide timely information to support responses.
• Maintain logs and incident reports documenting dispatch activity and communications.
• Respond calmly to incidents and coordinate with site contacts and responders.
• Conduct regular and random patrols, report conditions, deter unauthorized activity.

Skills

Alarm panel experience

Loss prevention experience

Customer service experience

CPR/First Aid certification

Access control/badge experience

Age 18+ (unarmed) / 21+ (armed)

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Alarm Event Routing in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. As a Dispatch Officer in a retail and mall location, you will coordinate alarm and access-control activity, communicate with on-site teams, and support timely responses to security-related incidents. You will provide exceptional customer service, maintain clear documentation, and help create a welcoming environment for employees and visitors. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type

Part Time

Pay Rate

$23.31 / Hour

Job Schedule

DayTimeSat03:00 PM - 11:00 PM
Sun11:00 PM - 07:00 AM

What You'll Do

• Provide customer service to clients, visitors, and store personnel by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Monitor communications, alarms, cameras, and incoming calls; dispatch personnel and provide timely information to support response to incidents and service requests.
• Maintain accurate logs and incident reports, documenting dispatch activity, unusual occurrences, and communications in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with site contacts and emergency responders as directed.
• Conduct regular and random patrols around the retail location and perimeter, reporting observed conditions and helping to deter unauthorized activity.

Minimum Requirements

• Alarm panel experience is preferred.
• Loss prevention experience is preferred.
• Customer service experience is preferred.
• CPR/First Aid certification is preferred.
• Access control/badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.