Security Officer

ilani, Inc.; Ridgefield, Northern (WA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

ilani, Inc. in Ridgefield, WA, invites applicants for a Casino Patrol position. The role involves patrolling the casino floors, monitoring for safety, and protecting patrons and staff while upholding the Spirit of Tâlícn values.

Applicants should have a high school diploma or equivalent, possess a valid driver’s license, and be able to work flexible shifts, including smoking environments and outdoor conditions.

Qualifications

• High School Diploma / GED required or equivalent.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• One year experience in a high-volume guest service position preferred.
• Must possess a valid Driver’s License.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture per the Spirit of Tâlícn and ilani Core Values.
• Exhibits professional appearance and demeanor.
• Protects patrons and employees from illegal activity; follows emergency procedures.
• Safeguards money and assets in the gaming facility; assists cashier/cage operations.
• Investigates incidents and writes incident reports.
• Verifies jackpot payouts and hopper refills.
• Performs fire command monitoring and reporting.
• Maintains confidentiality of sensitive information.

Skills

Interpersonal skills

Customer service

Report writing

Flexible shifts

Standing/walking

Education

High School Diploma or GED

Job description

**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:**https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5337.htmld**Pledge for Success:**We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.**Position Summary:**Patrols casino and/or is assigned to designated rotating posts throughout each shift.**Primary Duties and Responsibilities:*** Promotes superior guest service.* Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.* Exhibits a professional appearance, attitude, and overall demeanor.* Protects patrons and employees from illegal activity and in times of emergency.* Safeguards money and assets transported to and from and within the gaming facility and cashier/cage departments.* Investigates and records all unusual occurrences and incidents within the gaming facility and maintains incident report writing.* Verifies jackpot payouts and hopper re-fills.* Fire command monitoring and reporting.* Maintains confidentiality of sensitive information**.*** Performs other duties as assigned.**Minimum Qualifications:*** High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).* Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.* Must have a desire to assist guests and treat all guests in a consistently positive manner.* Must be able to write detailed reports in a clear and concise manner.* Must be able to work various shifts and flexible hours.* Must be able to stand and walk for long periods of time throughout an 8-hour shift.* Must be able to work inside and outside year around.* Must possess a valid Driver’s License.* Must be willing to work in a smoking environment.* Must be willing to adhere to company health and safety measures.**Preferred Qualifications:*** One (1) year experience in a high-volume guest service position with exceptional service skills.**Work Shift:**Swing (United States of America)