Security Officer

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

800_ilani Cowlitz Tribal Gaming Authority in Ridgefield, WA seeks a Patrol/Security Associate to safeguard guests and assets across shifts. You will monitor entrances, verify jackpots, and record incidents with clear, concise reports.

Join ilani’s team to uphold guest service excellence, maintain safety, and support a positive culture across a vibrant gaming resort with 400,000+ square feet of amenities and a smoking-environment workplace.

Qualifications

• High School Diploma / GED or equivalent required.
• Excellent interpersonal and guest-service skills.
• Desire to assist guests and maintain positivity.
• Ability to write clear, detailed incident reports.
• Willingness to work varied shifts and long periods of standing.
• Valid Driver's License required.
• Willingness to work in smoking environments and follow safety measures.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture aligned with Core Values.
• Exhibits professional appearance and demeanor.
• Protects patrons and employees from illegal activity and emergencies.
• Safeguards money and assets in gaming facilities and cashier areas.
• Investigates and documents unusual incidents and writes reports.
• Verifies jackpot payouts and hopper refills.
• Monitors fire command and reports accordingly.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Skills

Interpersonal skills

Report writing

Guest service

Flexibility

Education

High School Diploma or GED

Job description

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Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Patrols casino and/or is assigned to designated rotating posts throughout each shift.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Exhibits a professional appearance, attitude, and overall demeanor.
• Protects patrons and employees from illegal activity and in times of emergency.
• Safeguards money and assets transported to and from and within the gaming facility and cashier/cage departments.
• Investigates and records all unusual occurrences and incidents within the gaming facility and maintains incident report writing.
• Verifies jackpot payouts and hopper re-fills.
• Fire command monitoring and reporting.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must have a desire to assist guests and treat all guests in a consistently positive manner.
• Must be able to write detailed reports in a clear and concise manner.
• Must be able to work various shifts and flexible hours.
• Must be able to stand and walk for long periods of time throughout an 8-hour shift.
• Must be able to work inside and outside year around.
• Must possess a valid Driver’s License.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• One (1) year experience in a high-volume guest service position with exceptional service skills.

Work Shift

Swing (United States of America) Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.