SECURITY OFFICER

Trattoriailmulinonashville; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Nashville Downtown is seeking a Security Officer to safeguard guests, staff and property. You will respond to emergencies, conduct regular safety walkthroughs, and maintain thorough incident reports in a fast-paced hotel setting.

The role requires clear communication, physical stamina, and adherence to Hilton’s security standards. Flexible to work various shifts, you will contribute to a safe guest experience and assist with ongoing security training.

Qualifications

• High school diploma or GED or equivalent experience requested.
• Unarmed security guard license required (per Hilton policy).
• Proficient in written and verbal communication for guest interactions.
• Ability to multi-task and work under pressure during peak times.
• Strong reading comprehension of safety rules and procedures.

Responsibilities

• Ensure safety and security of guests, employees and property.
• Respond promptly to incidents and emergencies to maintain a secure environment.
• Conduct safety/security walkthroughs of hotel areas and address issues.
• Prepare reports (theft, injuries, incidents) as required by policy.
• Support hotel operations and adhere to regulatory standards.

Skills

Communication skills

Multi-tasking

Reading safety docs

Computer skills

Physical strength

Education

High school diploma or GED

Unarmed security guard license

Job description

SECURITY OFFICER# SECURITY OFFICERHilton Nashville Downtown - Nashville, TN 37201## Description**Position Overview:** Responsible for the safety and security of guests, employees, and property, while maintaining standards of service. Promptly responding to incidents to maintain a secure environment.| || --- || **Essential Job Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude * Be first responder in case of emergency, i.e., guest illness, fire emergency, employee accident * Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable * Adhere to service standards, always ensuring safety and comfort of guests * Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency * Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards * Handle lost & found, using applicable procedures * Prepare any necessary reports, i.e., theft reports, employee injuries, etc. * Resolve guest concerns/complaints, address root issue. * Other duties and responsibilities as assigned. * The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. * Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples. |## Qualifications| || --- || **Qualifications, Job Knowledge, Experience, Skills, Abilities:** * High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. * Previous hotel security experience preferred. * Proficient communication skills, both verbally and in writing, enabling effective interaction with guests and colleagues. * Ability to multi-task and handle pressure during peak periods while maintaining service standards. * Proficient in reading and interpreting documents such as safety rules, operating instructions, maintenance guidelines, and procedure manuals. * Always upholds professionalism, exhibiting courtesy and respect towards guests and colleagues. * Knowledge of all applicable federal, state and local health and safety regulations. * Ability to grasp, lift, carry or transport up to 50 pounds. * Strong computer skills. || **Physical requirements of the position and work environment:** * Must be able to walk, climb stairs. * Must be able to bend, stoop, and crouch. * Must use hands to reach, grasp, handle, push and pull. * Must have good near and far vision. * Must be able to hear, talk, smell. * Must be able to lift & carry up to 50 pounds. * Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift. * Noise level moderate. * Duties may be performed indoors and outdoors. || **Hilton Nashville Downtown Additional Property Specific Functions:** * **Must complete Hilton brand required trainings.** * **Must obtain unarmed security guard license.** * **CPR certified.** |