Security Manager

Arrow Security; Erie (Erie County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading security services provider is seeking a Security Manager in Erie, PA. This role involves managing staffing and scheduling for security teams, building strong client relationships, and ensuring operational compliance. Candidates should have 2+ years of management experience in security operations, and must be flexible and capable of handling high-pressure situations. The expected salary range is $55,000 to $75,000 annually depending on experience.

Qualifications

• Must have 2 years' experience in managing security operations or accounts.
• Ability to work in a team setting and structured environment, following strict processes.
• Must be flexible in availability to tend to accounts when needed.
• Ability to work in high-pressure situations with firm deadlines.
• Must have a Valid Driver's License.

Responsibilities

• Manage staffing and scheduling for security teams.
• Train, mentor, and support uniformed security officers.
• Liaison with clients and coordinate communication of operations.
• Ensure compliance with company standards.
• Perform unannounced inspections of client sites.

Skills

Teamwork

Customer service

Flexibility

Time management

Operational accountability

Tools

WinTeam

eHub

Microsoft Office

Job description

ARROW SECURITY is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Security Manager to our office in Erie, PA

Our Security Manager is central to keeping our Western Pennsylvania and Upstate, New York operations running smoothly, managing staffing and scheduling, supporting security teams in critical moments, and building strong client relationships. By collaborating across departments and upholding compliance and company standards, this role helps deliver exceptional service and an outstanding client experience every day.

This position requires frequent travel to Western Pennsylvania and Western Upstate New York.

• Manage 2,500+ contract hours
• Handle scheduling of assigned security staff as congruent with client needs
• Train, mentor and support uniformed security officers
• Liaison with clients and coordinate communication of operations, through an effective and responsive approach
• Provide exceptional customer service
• Effectively manage people and costs while ensuring contract compliance
• Draft and update security post orders
• Drive operational accountability
• Perform unannounced inspections/visit client sites
• Other tasks as assigned.

Position Requirements

• Must have 2 years' experience in managing security operations or accounts
• Ability to work in a team setting and structured environment, following strict processes
• Must be flexible in availability to tend to accounts when needed
• Ability to work in high pressure situations with firm deadlines
• Working knowledge of WinTeam & eHub platforms preferred
• Knowledge of Microsoft Office applications
• Must have Valid Driver's License

The expected hiring range for this position is $55,000- $75,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [e-mail] Please include your full name, contact information and details about your request in the email.