Security Manager

Arrow Security; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Job summary

A leading security service provider in Seattle is seeking a Security Manager to oversee operations, manage staffing, and deliver exceptional customer service. The ideal candidate will have 2+ years of experience in security management, be flexible with hours, and possess knowledge of Microsoft Office applications and security platforms. This role requires frequent travel to client sites and is focused on maintaining high standards in security service delivery.

Qualifications

• 2 years' experience in managing security operations or accounts required.
• Flexibility in availability to tend to accounts when needed.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Manage staffing and scheduling of security personnel.
• Train and mentor uniformed security officers.
• Liaison with clients to coordinate communication.
• Draft and update security post orders.

Skills

Teamwork

Stress management

Customer service

Tools

WinTeam

eHub

Microsoft Office

Job description

ARROW SECURITY is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Security Manager to our office in Seattle, Washington.

Our Security Manager is central to keeping our Seattle operations running smoothly, managing staffing and scheduling, supporting security teams in critical moments, and building strong client relationships. By collaborating across departments and upholding compliance and company standards, this role helps deliver exceptional service and an outstanding client experience every day.

This does require frequent travel to various client sites and have to be flexible with hours!

• Handle scheduling of assigned security staff as congruent with client needs
• Train, mentor and support uniformed security officers
• Liaison with clients and coordinate communication of operations, through an effective and responsive approach
• Provide exceptional customer service
• Effectively manage people and costs while ensuring contract compliance
• Draft and update security post orders
• Drive operational accountability
• Perform unannounced inspections/visit client sites
• Other tasks as assigned.

Position Requirements

• Must have 2 years' experience in managing security operations or accounts
• Ability to work in a team setting and structured environment, following strict processes
• Must be flexible in availability to tend to accounts when needed
• Ability to work in high pressure situations with firm deadlines
• Working knowledge of WinTeam & eHub platforms preferred
• Knowledge of Microsoft Office applications
• Must have Valid Driver's License

The expected hiring range for this position is $80,000- $90,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [e-mail]. Please include your full name, contact information and details about your request in the email.