Operations Manager

Arrow Security; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Positive work culture

Opportunities for growth

Job summary

A leading security firm in New York is seeking an Operations Manager to oversee security staffing and scheduling in critical areas. You will ensure exceptional customer service and compliance while managing a team of security officers. The ideal candidate should possess at least 2 years of experience in security operations and demonstrate strong leadership and communication skills. This role offers a competitive salary range of $70,000 to $80,000 annually.

Qualifications

• Must have 2 years' experience in managing security operations or accounts.
• Ability to work in a team setting and structured environment, following strict processes.
• Must be flexible in availability to tend to accounts when needed.

Responsibilities

• Manage 4,500-5,500+ contract hours.
• Handle scheduling of assigned security staff as congruent with client needs.
• Train, mentor and support uniformed security officers.
• Liaison with client and coordinate communication of operations.

Skills

Teamwork

Flexibility

High pressure accountability

Customer service

Management

Tools

Microsoft Office

WinTeam

eHub

Job description

Overview

This range is provided by Arrow Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from Arrow Security

Position

Operations Manager/Security Operations

Brooklyn, NY

Position Summary

A valued contributor to our respectful and rewarding work culture, the Operations Manager handles the staffing and scheduling of an assigned team of security officers in coordination with client needs for our Massachusetts office. In drafting and updating security post orders, assisting the security team in all-hands-on-deck situations, and cultivating relationships with our client base, the Operations Manager aims to deliver unparalleled customer service to meet contractual obligations and exceed client expectations.

This position requires frequent travel in Brooklyn and Staten Island to various clients.

Performing in cross-departmental design, the Operations Manager aligns with fellow staff, branch teams and functional leaders to foster best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an exceptional client experience.

Why Arrow Security?

Wouldn’t you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person’s role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.

Responsibilities

• Manages 4,500-5,500+ contract hours
• Handle scheduling of assigned security staff as congruent with client needs
• Train, mentor and support uniformed security officers
• Liaison with client and coordinate communication of operations, through an effective and responsive approach
• Provide exceptional customer service
• Effectively manages people and costs while ensuring contract compliance
• Draft and update security post orders
• Drive operational accountability
• Perform unannounced inspections/visit client sites
• Other tasks as assigned

Knowledge/Skills/Abilities Required

• Must have 2 years' experience in managing security operations or accounts
• Ability to work in a team setting and structured environment, following strict processes
• Must be flexible in availability to tend to accounts when needed
• Ability to work in high pressure situations with firm deadlines
• Working knowledge of WinTeam & eHub platforms preferred
• Knowledge of Microsoft Office applications
• Valid Driver's License preferred

Compensation range- $70,000- $80,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. We care about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [e-mail]. Please include your full name, contact information and details about your request in the email.