Security II Officer – Morning/Mid Shift

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K matching

Employee assistance program

Paid time off

ClubGo travel benefits & free Vacays

Tuition reimbursement & continuing ed

Job summary

Holiday Inn Club Vacations Incorporated seeks a Security Officer at Orange Lake Resort in Kissimmee, FL. You will greet guests, safeguard assets, and act as a first responder to incidents while maintaining a welcoming, professional presence on property.

Responsibilities include patrols, incident documentation, and directing visitors. A minimum of two years in hotel/retail with high guest contact is preferred, plus a valid driver’s license and strong communication skills.

Qualifications

• Two years of hotel or retail experience with high customer contact preferred.

Responsibilities

• Greet guests warmly and provide guidance regarding the resort.
• Document all visitors entering the property and direct them appropriately.
• Act as first responder to injuries or accidents and administer first aid when needed.
• Patrol the resort to ensure safety and report hazards or issues.
• Identify and engage suspicious individuals and dispatch calls as required.

Skills

Guest-focused mindset

Strong communication

Ability to work under pressure

Attention to detail

Tools

Walkie-talkie

Emergency procedures

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

This position is responsible for ensuring the safety and security of guests, employees, and company assets while serving as a visible deterrent to crime and policy violations. Security Officers act as first responders to guest or employee injuries and accidents and support efforts to prevent workplace incidents. This high guest-contact role requires an approachable, professional demeanor and a strong guest-focused mindset.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

ESSENTIAL DUTIES AND TASKS

• Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly

EDUCATION and/or EXPERIENCE

• Two years of hotel or retail experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

QUALIFICATIONS

• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
• Must meet company required motor vehicle policy standards
• Have a guest focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.