Security II Officer - 2nd Shift

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vacs

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations in Orlando is seeking a Security Officer to ensure the safety of guests, employees and assets. You will serve as a visible deterrent, greet visitors, document entries, and act as a first responder to incidents while maintaining a professional, guest-focused demeanor.

The role requires strong customer service, basic first aid, and familiarity with resort layout and safety procedures.

Qualifications

• Two years of hotel or retail experience with high customer contact preferred.
• Must be at least 18 years old with a valid driver’s license.
• Excellent verbal and written communication skills and a guest-focused attitude.

Responsibilities

• Greet guests warmly and document all visitors with directions on how to reach destinations.
• Act as first responder to accidents, administer first aid, and notify emergency services if required.
• Patrol the resort to ensure safety of guests, employees, and assets; address safety hazards and cleanliness issues.
• Identify and engage suspicious persons to maintain orderly operations and limit liability.
• Dispatch calls accordingly and coordinate with security team as needed.

Skills

Guest-focused

Customer service

Verbal & written communication

Safety protocols

First aid readiness

Observation & judgment

Job description

• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits

This position is responsible for ensuring the safety and security of guests, employees, and company assets while serving as a visible deterrent to crime and policy violations. Security Officers act as first responders to guest or employee injuries and accidents and support efforts to prevent workplace incidents. This high guest-contact role requires an approachable, professional demeanor and a strong guest-focused mindset.

Company Benefits

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Course

Essential Duties And Tasks

• Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological or natural – as outlined in the department emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Dispatch calls accordingly

EDUCATION And/or EXPERIENCE

• Strong customer service background.
• Two years of hotel or retail experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

Qualifications

• Must be at least 18 years of age with a valid driver’s license, and minimum of 1 years of driving experience.
• Must meet company required motor vehicle policy standards
• Have a guest focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.