Security Officer II

Career Site Brand; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Excellent Company Culture

401K with Company Match

PTO

Tuition Assistance

Growth Opportunities & Stability

Job summary

Holiday Inn Club Vacations is seeking a Security Officer to ensure guest safety and protect assets at our resort in Las Vegas, NV. The role emphasizes guest-focused service, incident response, and threat prevention across guests, owners, and team members.

The position requires a two-year background in security/hospitality or customer service with high guest contact, valid licenses, and the ability to work a flexible schedule.

Qualifications

• Two years of Security, Hotel, or customer service experience with high customer contact preferred.
• Must obtain LV Metropolitan Non-Gaming Sheriff’s Work Card.
• Must obtain and maintain an Alcohol Awareness Card.
• A valid Driver's License is required.

Responsibilities

• Be an ambassador of goodwill and provide outstanding guest service to all visitors and employees of the resort.
• Assist with lockouts, malfunctioning keys, and other operational issues; identify and engage suspicious persons.
• Patrol the resort to ensure safety and security of guests, team members, and assets; address hazards and respond to emergencies.
• Act as first responder to all guest and team member injuries; administer first aid and coordinate emergency services as needed.
• Field security calls and dispatch; liaise with emergency services; maintain security reports and records.

Skills

Guest service

Verbal communication

Written communication

Job description

Desert Club Resort
Las Vegas, NV 89109, USA

Description

This high-guest-contact position requires an approachable, friendly, and polished demeanor with a guest-focused mindset. Will perform duties to ensure the safety and security of guests, owners, and team members, protect the company’s assets, and maximize the amount of safety and security provided for guests and team members, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or team member injury and/or accident, and play an integral role in curtailing workplace injuries. He/She will ensure the guests' expectations are exceeded throughout their entire stay and will create customer delight in every interaction.

COMPANY BENEFITS:

• Excellent Company Culture
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS:

• Be an ambassador of goodwill and provide outstanding guest service to all visitors and employees of the resort. Greet guests warmly, offer advice and guidance regarding the resort. Ensure all guests (be they owners, overnight, recreational, or business-related) receive directions on how to reach their intended destinations.
• Assist with lockouts, malfunctioning keys, and other operational issues. Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
• Patrol the resort to ensure the safety and security of guests, team members, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards – manmade, technological, or natural – as outlined in the department emergency response procedures.
• Act as first responder to all guest and team member accidents and injuries on the property. Administer first aid, contact emergency services if required. Secure the First Report of Injury in the case of team member injuries; assist with the drug and alcohol testing of team members when appropriate.
• Field all security calls and dispatch accordingly. Liaise with emergency services when appropriate. Escalate issues in a timely and professional manner to the relevant Manager or Director. Input and maintain necessary computer files, including security reports, using reporting software.

EDUCATION and/or EXPERIENCE

• Two years of Security, Hotel, or customer service experience with high customer contact preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Obtain and maintain a current First Aid, CPR, and AED certificate as required and render this medical attention when needed.
• Must obtain LV Metropolitan Non-Gaming Sheriff's Work Card
• Obtain and maintain an Alcohol Awareness Card
• A valid Driver's License is required

QUALIFICATIONS

• Must be at least 18 years of age or older.
• Have a guest-focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire, and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Possess a positive attitude with a mature demeanor.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Some Knowledge

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.