Security I Gate Officer - Overnight

Holiday Inn Club Vacations; Kissimmee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations at Orange Lake Resort in Kissimmee, FL is seeking a Security Gate Officer to ensure safe access and guest satisfaction. The role involves greeting guests, guiding them to destinations, and maintaining gate operations with a friendly, service-driven approach.

The ideal candidate will have two years of hotel or retail experience with high customer contact, and will work closely with the front office and security teams to manage access and respond to emergencies while

Qualifications

• Two years of hotel or retail experience with high customer contact preferred.
• The role requires a friendly, approachable demeanor and strong guest-focused mindset.

Responsibilities

• Greet guests warmly and provide guidance on how to reach destinations within the resort.
• Identify and engage suspicious persons and verify their purpose on the property.
• Greet employees arriving for work and verify active OLCC Employee ID Card.
• Greet incoming warehouse deliveries and direct drivers appropriately.
• Coordinate with Security Officers during emergencies to guide emergency vehicles.

Skills

Guest relations

Education

Two years hotel/retail experience with high customer contact

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

This position is responsible for performing gate operations and access control duties to ensure the safety and security of guests and team members, protect Orange Lake’s assets, and maintain controlled access to the resort. This high guest-contact role requires an approachable, friendly, enthusiastic, and self-motivated demeanor with a strong guest-focused mindset. The ideal candidate must be able to multitask effectively while answering phones, greeting vehicles, and assisting walk-up traffic.

COMPANY BENEFITS

• Matching 401K
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses

ESSENTIAL DUTIES AND TASKS

• Greet guests warmly, offer advice and guidance regarding the resort. Security Gate Officers will ensure all guests (be they owners, overnight, recreational or business related) receive directions on how to reach their intended destinations. Work closely with the front office team to conform reservations
• Identify and engage any suspicious person(s) who may attempt to access the property under false pretenses and verify their purpose for being on the property.
• Greet employees arriving for work by confirming they possess their active OLCC Employee ID Card.
• Greet incoming Warehouse deliveries, confirm they are vendors and provide appropriate directions to the drivers.
• Coordinate with Security Officers during emergency situations to ensure arriving emergency vehicles receive directions on how to reach their intended destinations in a timely manner.

EDUCATION and/or EXPERIENCE

• Two years of hotel or retail experience with high customer contact preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.