Security & Guest Services Lead – Safety & Events

Legends Global; Tucson (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global in Tucson, AZ is seeking a Security Operations Supervisor to lead facility and event security, guest services, admissions, and emergency preparedness. You will develop programs, manage staff, and maintain life-safety policies while coordinating with law enforcement and emergency responders.

The role requires strong leadership, incident documentation, risk assessment, and the ability to de-escalate conflicts. Night/weekend shifts and on-call coverage are expected.

Qualifications

• Prior management experience, including the ability to direct, train, motivate and evaluate security staff.
• Must be able to provide clear and effective direction to staff in emergency response situations.
• Must be proficient in Microsoft Excel, Word, and Outlook, as well as experienced and knowledgeable about the security related IOT.
• Must be willing and able to work nights, weekends, and holidays.
• Working knowledge of OSHA regulations and workplace safety program.

Responsibilities

• Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives.
• Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property
• Hold Monthly safety training program with building safety team and upload documentation.
• Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations
• Conduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirements
• Maintain accurate incident, accident, and safety documentation.
• Track security and safety metrics and recommend improvements based on trends and findings
• Manage security scheduling, event security & traffic control staffing.
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies.
• Lead staff during emergency response situations and provide clear direction during high-pressure environments
• Supports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed
• Assist Director with Updating and Maintaining Emergency response plan for facilities.
• Assign and prioritize daily work activities; monitor workflow and staff performance
• Demonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.
• Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Perform other duties and responsibilities as assigned

Skills

Leadership

Threat assessment

Emergency response

Night/weekend availability

OSHA knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Security IoT

Job description

Legends Global in Tucson, AZ is seeking a Security Operations Supervisor to lead facility and event security, guest services, admissions, and emergency preparedness. You will develop programs, manage staff, and maintain life-safety policies while coordinating with law enforcement and emergency responders.

The role requires strong leadership, incident documentation, risk assessment, and the ability to de-escalate conflicts. Night/weekend shifts and on-call coverage are expected.